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5 Reasons Why Social Media Is Critical for Great Customer Service

Win the Customer

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. The incident made Domino’s one of the first companies to take a major hit thanks to social media. Have a social media response team. The Twitterpology.

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7 Advertising Strategies That Can Work During A Slowdown

SurveySparrow

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. During the slowdown, people start to engage more with social media and social ads.

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Avoid Seasonal Highs and Lows with These Customer Experience Tips

CSM Magazine

It’s also a 50% increase from 2009’s record low of $4.06 These are just two examples – but with a strong economy putting more money in your customers’ pockets, their propensity to buy, travel, or make other purchases during these peak periods is expected to grow. social media strategy, billing changes).

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CES 2020 and What the Future Holds for Us

LiveChat

Mercedes travels to Pandora (and I am not talking jewellery). Remember the 2009 blockbuster hit Avatar? They revealed a bunch of cool stuff related to the air travel experience, most notably Parallel Reality. I just hope all pets will be as friendly to Ballies around the world as the dog in the video is!

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The Relentless Pursuit Of The Perfect Customer Experience: A Netflix Story

Chattermill

Imagine if you clicked on to your favourite travel website you could book a stay, in a hotel in your preferred type of room. Ensure you collect data points across all customer touchpoints, across the entire customer journey such as complaints, support requests, transactions, social media and customer feedback.

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CES 2020 and What the Future Holds for Us

LiveChat

Mercedes travels to Pandora (and I am not talking jewellery). Remember the 2009 blockbuster hit Avatar? They revealed a bunch of cool stuff related to the air travel experience, most notably Parallel Reality. I just hope all pets will be as friendly to Ballies around the world as the dog in the video is!