Lumoa
AUGUST 5, 2022
According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.
Optimove
OCTOBER 20, 2022
With inflation continuing to run at 40-year high levels, consumers are more careful about getting the most out of their dwindling purchasing power. Any consumers with variable interest rate debt, such as a home equity line, have seen their monthly payments increase in line with the rising interest rates. Less confidence, less spending.
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ShepHyken
JUNE 13, 2022
In 2009 only 18% of the value of the top 100 brands was in subscriptions. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. consumers’ perceptions of 221 companies and federal agencies. This grew to 29% by 2018.
ShepHyken
AUGUST 6, 2023
As a result, consumers carry higher expectations for customer service than ever before – and they will vote with their feet when these demands are not met. remains unchanged since 2009 while inflation reached 6.2% in 2022 and 5.4% remains unchanged since 2009 while inflation reached 6.2% in 2022 and 5.4%
West Monroe
NOVEMBER 28, 2022
And we made that prediction in 2008 or 2009. ” However, David Ogilvy has this quote and it says, “consumers don't think how they feel.” 29, 2022 | Podcast | Be Digital. 15, 2022 | Podcast | Be Digital. 1, 2022 | Podcast | Be Digital. 17, 2022 | Podcast | Be Digital. September 2022.
CSM Magazine
DECEMBER 6, 2021
Retailers are already feeling the effects of pandemic-related seasonal headwinds, putting pressure on consumer confidence, full-time and temporary staff, and the supply chain. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The Great Resignation is also upon us.
CSM Magazine
FEBRUARY 7, 2023
We saw this in the last big recession spanning 2007-2009. Calabrio’s own research reveals that most consumers will only tolerate 2 (44%) or 3 (30%) negative interactions before switching brands. It also uncovered that 3 in 5 consumers would switch brands due to negative contact centre experiences. Unleash the chatbot!
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