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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

Retailers are already feeling the effects of pandemic-related seasonal headwinds, putting pressure on consumer confidence, full-time and temporary staff, and the supply chain. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The Great Resignation is also upon us.

Tips 97
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What Elephants and Customer Experiences Have in Common

CSM Magazine

Unleash the chatbot! We saw this in the last big recession spanning 2007-2009. Calabrio’s own research reveals that most consumers will only tolerate 2 (44%) or 3 (30%) negative interactions before switching brands. It also uncovered that 3 in 5 consumers would switch brands due to negative contact centre experiences.

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7 Advertising Strategies That Can Work During A Slowdown

SurveySparrow

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. For instance, you can integrate a chatbot on your website to resolve your customers’ questions.

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Financial text generation using a domain-adapted fine-tuned large language model in Amazon SageMaker JumpStart

AWS Machine Learning

Although these SEC filings are publicly available to anyone, downloading parsed filings and constructing a clean dataset with added features is a time-consuming exercise. We select Amazon’s SEC filing reports for years 2021–2022 as the training data to fine-tune the GPT-J 6B model. per diluted share, compared to $5,716,000, or $0.33

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Domain-adaptation Fine-tuning of Foundation Models in Amazon SageMaker JumpStart on Financial data

AWS Machine Learning

Although these SEC filings are publicly available to anyone, downloading parsed filings and constructing a clean dataset with added features is a time-consuming exercise. We select Amazon’s SEC filing reports for years 2021–2022 as the training data to fine-tune the GPT-J 6B model. per diluted share, compared to $5,716,000, or $0.33