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What Do Companies With Low Net Promoter Score Have in Common?

Retently

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.

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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

In searching for outsource customer service solutions , you must consider how long an agent stays in the company. Outsource customer service solutions offer a wide range of benefits to any SMEs. Is it about the least expensive service? Hence, they can provide a better service quality for your consumers.

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Bank of America tanks for lender customer satisfaction

Service Untitled

According to the 2010 US Primary Mortgage Origination Satisfaction Survey by J.D. Power and Associates, Bank of America tanked in their customer satisfaction. days in 2009. David Lo, Director of Financial Services at J.D. days to close as opposed to 46.9 Wells Fargo ranked eighth with an index of 758.

Banking 42
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Enterprise rental cars lead the way for customer service

Service Untitled

Taylor would reward employees who came upon Enterprise customers and assist them with changing a flat tire or calling for help in the case of a breakdown; exceeding customer expectations was his mantra. Today, more than 50 years later, Enterprise still leads the way in exceptional customer service. Reward hard work.

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Customer Experience Articles

ClearAction

Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management. Integrating Customer-Focus & Measurement in Day-to-Day Business. You Can Find Customer Satisfaction. Managing the Customer Experience Across Service Channels. Customer Centricity.

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Airports and excellent customer service – can it really be?

Service Untitled

The airport has a four-story amusement park for the children, and in Terminal 3, a city in itself, such passenger services as a dry cleaner, medical center, grocery store, pharmacy, jewelry and clothing stores all at one’s fingertips. He also reminded me of a post he wrote about the Charlotte airport in 2009.

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Service Untitled» Blog Archive » Jet Blue flies high with customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.