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A History of Customer Support Technology

Team Support

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!,

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Part 1: Helping Companies Build Stronger Customer Relationships

Team Support

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. CIO Review: In your interactions with customers, what sense do you get of the challenges they face now in the CRM space and how is TeamSupport? Managing customer relationships, on the other hand, has been incredibly challenging.

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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The Great Resignation is also upon us.

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Discovering Business Value within Community

Lithium

In fact, none of our in-the-trenches employees that should have been talking about ROI with our very own Khoros customers during the years 2008-2012 initiated the subject; instead preferring to be reactive and let our customers come to us with ROI questions that we could barely muddle our way through answering.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.

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The Hardest Question SaaS CEOs and Leaders Have to Face Now

Gainsight

” So let me ask you five basic questions: CRM Data: Is your data in your CRM reflective of the reality of your business? Get Your CRM Data Cleaned Up. Despite the futuristic technology we advocate for our customers, we run our customer-facing teams (Sales, Customer Success, etc.) It’s 2020 people.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.