Avaya

OCTOBER 4, 2016

Cord Himelstein, Head of Marketing for Michael C. Fina Recognition, has helped the company become a leading provider of employee recognition and incentive programs. Since 2007, he has been responsible for leading the company’s strategic marketing initiatives and communications efforts. Today Michael C.

Rewards Programs 67

Rewards Programs Call Center Employee Engagement Retail 67

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52

Qualtrics

JUNE 27, 2019

X-­data comes from things like customer feedback, Net Promoter Score, product reviews, brand preference, and employee engagement. Closing the experience gap with AI comes down to 3 things: The ability to listen and measure customer and employee experiences. But they also need to understand how it connects to their O-data.

Net Promoter Score 46

Net Promoter Score Survey Study Retail 46

Michel Falcon Experience

JANUARY 16, 2017

I still remember the day in 2007 when I committed to understanding customer experience management and how it grows businesses. For example, Jordan, our Marketing Coordinator, wanted to learn how to manage his time better. While working at 1-800-GOT-JUNK? ,

Hospitality 60

Hospitality Study Airlines Culture 60

SurveySensum

JUNE 4, 2024

Conducting market research is crucial for understanding customer needs, analyzing competitors, and making informed decisions. The key challenge is finding market research tools that are both effective and within budget. So, are there not any market research tools to match the needs of a small business?

Tools 52

Tools Marketing Analysis e-support 52

CloudCherry

MARCH 14, 2019

Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc. Kristin Guthrie.

Hospitality 236

Hospitality Insurance B2C Groups 236

CloudCherry

MARCH 14, 2019

Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc. Kristin Guthrie.

Hospitality 210

Hospitality Insurance B2C Groups 210

Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Annette Franz. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Annette Franz. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. LinkedIn : [link] /. Website : [link]. Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Retently

SEPTEMBER 17, 2018

In 2007, its NPS was a respectable 58. Plus, companies with engaged employees outperform businesses without engaged employees by a whopping 202%. What’s more, companies with highly engaged employees can see a revenue growth of around 2.5 But how does Apple achieve high employee engagement?

NPS 113

NPS Net Promoter Score Loyalty Omni-Channel 113

Customer Guru

JANUARY 3, 2018

With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. 1% of the actual market available.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. They market, and create experiences, within the branded vision. In his 2010 book, Marketing 3.0: are all thought out for consistency.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Qualtrics

JANUARY 22, 2019

On increasing customer feedback in the scorecard: 2007 was when we first pushed it into the individual frontline phone reps incentives. We also try to look at a breadth of brands, like top brands from Ritz Carlton and Hyatt Hotels down to Starbucks, which is pretty mass market.

Voice of Customer 33

Voice of Customer Hotels Survey Call Center 33

Michel Falcon Experience

APRIL 11, 2019

Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. Best place to work in Canada in 2006, second best place to work in all of Canada 2007. Once the market turned around, it was like pre-recession. They market better.

Culture 60

Culture Leadership Hospitality Meeting 60

Michel Falcon Experience

MARCH 12, 2019

The expectations of our employees and our customers must be managed to build a people first culture. In 2007, I was a young professional trying to really understand what I wanted to build my career off of; what was going to be my niche or my nitch? And when I asked him, I said “Really, is the market big enough?”

Culture 12

Culture Employee Engagement Company Engagement 12

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. My career started in 2007 as a call center agent in my early twenties.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60