Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Annette Franz. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

APRIL 11, 2019

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Learning about my Employee Advisory Board and how it’s helped us create a great workplace. ? I said, “I want to build this experience design company for employees and customers in culture.”

Culture 60

Culture Leadership Hospitality Meeting 60

CloudCherry

MARCH 14, 2019

Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc. Kristin Guthrie.

Hospitality 236

Hospitality Insurance B2C Groups 236

CloudCherry

MARCH 14, 2019

Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc. Kristin Guthrie.

Hospitality 210

Hospitality Insurance B2C Groups 210

Customer Guru

JANUARY 3, 2018

With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. 1% of the actual market available.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

Retently

SEPTEMBER 17, 2018

In 2007, its NPS was a respectable 58. Plus, companies with engaged employees outperform businesses without engaged employees by a whopping 202%. What’s more, companies with highly engaged employees can see a revenue growth of around 2.5 But how does Apple achieve high employee engagement?

NPS 102

NPS Net Promoter Score Loyalty Omni-Channel 102

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. They market, and create experiences, within the branded vision. In his 2010 book, Marketing 3.0: are all thought out for consistency.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Qualtrics

JANUARY 22, 2019

On CX at the center of American Express’ culture: We have a long history of service. I think that customer connection is kind of what fuels the history and the culture of AmEx. I didn’t have to come in and try to create the customer-centric culture; I was able to step into that and feed the demand that was already there.

Voice of Customer 33

Voice of Customer Hotels Survey Call Center 33

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences.

Culture 12

Culture Employee Engagement Company Engagement 12

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60