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You want talent, but can you manage it?

CX University

But despite the organization’s clear focus on technology and innovation, the primary focus of employee engagement initiatives is much broader. Town hall meetings are held on an organizational level and at a functional level, giving leadership a bird’s-eye view of engagement and morale. Customizable Career Tracks.

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Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

I recently had the opportunity to hear Derrick Hall, CEO of the Arizona Diamondbacks , speak at the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009.

Culture 313
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Improving Customer Experience Management in a State Government Agency

Customer Bliss

There are so many good people on the frontlines who are waiting for good leadership to help the company execute its mission. To improve the employee experience, Greg and his team realized they have to take off the handcuffs of employees. Allow them more freedom to give the customers a voice. What Do You Know Now That You Wish You Knew Then?

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Score 100 for CX in The 90% Economy webinar

inQuba

Michael Renzon is an entrepreneur and visionary and the driving force behind highly successful internet, technology, content and Customer Experience companies.

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How to Prepare for CMS Test Call Season

CSM Magazine

Kristin joined the company in 1999, rising to CEO in 2006. Under Kristin’s leadership, CLI isn’t just a provider of interpreter services, but an advocate fighting for the greater good of comprehensive language access. About the Author Kristin Quinlan serves as CEO of Certified Languages International (CLI), a U.S.-based,

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Personalizing Customer Experience – An Interview with Jeanne Bliss

SurveySparrow

You wrote your book “Chief Customer Officer : Getting Past Lip Service to Passionate Action” back in 2006. Tell us about what major changes you’ve seen in the CX space from 2006 to now? Now our users are a step ahead because they are using technological tools to get customer feedback along the way.

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CCO Forum 2017: Why you need a Chief Customer Officer

Customer Bliss

This can be boiled down to a number of core challenges such as: proving ROI and quantifying the business value of customer experience efforts, unifying the organisation siloes and overcoming legacy protocol and technological infrastructure. Overcoming these obstacles is by no means an easy feat! What’s driving this?