Lithium

DECEMBER 7, 2018

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)

Gamification 40

Gamification B2B Guidelines Government 40

SmartKarrot

MAY 28, 2020

With more and more companies dealing with massive amounts of data ever since the boom of digital age in the last decade (to be specific somewhere around 2005), the cyber attackers have been presented with the greater opportunities to expose millions of records of the companies’ customers that are dealing with their private information.

Company 10

Company Effort Score Data Insurance 10

SmartKarrot

MAY 26, 2020

It is said that 2005 introduced mankind to the world of cloud computing. The field of XaaS is all about customer engagement. Furthermore, it establishes an engagement with the customer. It is way more than just engaging customers. And customers no longer have to worry about a rip off as the fare is economically standard.

Transportation 10

Transportation B2B Entertainment Roadmap 10

Comm100

FEBRUARY 12, 2021

We understand just how difficult customer service and support can be. Customer enquiries soared as panicked customers bombarded teams with questions, many of which had never even been asked before. We received tons of nominations and so many inspiring success stories. Versiti , Customer Service Chat Team.

Social Media 130

Social Media Customer Service Representative Knowledge Base Customer Service 130

SmartKarrot

JANUARY 22, 2021

It is a given that the oddities of complex changes have surfaced on the face of Planet Earth but one that stays rooted are the customers and the value that we strive to woo them with, has not seen a massive change. The concept of Customer Success has indeed become a critical success factor. Customer Success: Present.

Customer Success 10

Customer Success Customer Relationship Management Self Service Social Media 10

Kayako

SEPTEMBER 8, 2016

These global work-from-home employees keep customer service ticking along 24 hours a day. The demands of the customer have risen, and the need to keep customers successfully supported is vital to business growth. Business can’t afford not to scale customer support around the world. I’m proud of that.

How To 0

How To Conference Self Service Tools 0

SuiteCX

FEBRUARY 22, 2017

I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. Then, the definition was any interaction in the process that includes the “paying customer.” The customer-experience community also has various definitions for MOTs in relation to the customer journey.

Effort Score 113

Effort Score Touchpoint Airlines Interaction 113

Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? For more on the Net Promoter System , we recommend checking out resources like Bain & Company , and Customer Strategy to name only a couple). Net Promoter Score – the customer loyalty metric. 3 benefits of NPS.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

SuiteCX

FEBRUARY 22, 2017

I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. Then, the definition was any interaction in the process that includes the “paying customer.” The customer-experience community also has various definitions for MOTs in relation to the customer journey.

Effort Score 100

Effort Score Touchpoint Airlines Interaction 100

SmartKarrot

NOVEMBER 29, 2022

This includes the professionals who handle sales and management and those responsible for post-sales support activities such as IT, customer service, and logistics. Segmenting the customers. It involves segmenting the customers so that it is easier to narrow down and focus on the right set of audiences to be targeted.

Management 19

Management Competitive Advantage Sales Resources 19

Bob Hayes

MAY 7, 2018

The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. Third, the NPS is insufficient in measuring the multidimensional nature of customer loyalty. 2006; Gruca & Rego, 2005). First, the “research” behind the NPS claims is flawed. NPS Background.

NPS 89

NPS Net Promoter Score Data Loyalty 89

Bob Hayes

MAY 7, 2018

The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. Third, the NPS is insufficient in measuring the multidimensional nature of customer loyalty. 2006; Gruca & Rego, 2005). First, the “research” behind the NPS claims is flawed. NPS Background.

NPS 86

NPS Net Promoter Score Data Loyalty 86

SmartKarrot

FEBRUARY 4, 2022

The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Their platform also allows its clients to integrate Concur’s services with other applications to create a fully customized package. AWS offers cloud services to businesses. Founded in: 2006. CEO: Adam Selipsky. Founded in: 2017.

Company 10

Company Software Financial Tools 10

Customer Guru

JULY 3, 2018

Customer experience, but of course. This blog discusses what customer experience lessons one can learn from the best-in-business SaaS brands. Build a robust customer success team with a focus on the human touch – Slack. However, the success of Slack, in part, can be attributed to its robust customer success team.

Culture 94

Culture CRM Training Employee Engagement 94