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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

7 EXAMPLES OF OUTSOURCING FAILURES: REAL LIFE EVENTS . The event involving IBM and Queensland Health Department, puts the spotlight on examples of bad outsourcing. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. EDS reported a $153 million loss at the end of the third quarter of 2004. CASE STUDY.

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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. Because according to research, 8 in 10 consumers are willing to pay more for a better service.

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Your rights on flights, delays and cancellations

Helen Dewdney

The Denied Boarding Regulation (261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is. It must provide food, drinks and access to communications, in the unlikely event you don’t have a mobile phone or it’s not charged. Purchase and download Holiday, flight and event complaint templates.

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Yelp Fact Sheet: Stats Your Business Needs to Know

ReviewTrackers

Yelp is one of today’s most popular online review sites, with the unique power to influence purchase decisions and consumer behavior. The 5 most reviewed business categories are: shopping; restaurants; home and local services; beauty and fitness; and arts, entertainment, and events. Consumers often check Yelp.

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Guest Blog: Becoming a Blockbuster?

ShepHyken

Was this a typical Friday event for you and your family? Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. As a result, it dismissed the new iPhone as a “mere consumer toy.” And then you hoped you could watch the film within 48 hours, else you would be charged that dreaded late fee?

Retail 79
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Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. Coronavirus has brought chaos to the world.

Travel 108
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Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. Coronavirus has brought chaos to the world.

Travel 108