Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. These results were also published in my third book, The DNA of Customer Experience: How Emotions Drive Value (Palgrave Macmillan, 2007). If you want to go one step further, buy the book.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Horizon CX

JULY 15, 2019

Clearly the decision, in that case, was to transform a culture rather than check the box on a form. The experiential nature of that class would have never made the case for D&I if that had been an online course. The inherent flexibility of online learning can often drag the learning experience much further out than originally intended.

Course 113

Course Training Entertainment Exercises 113

Michel Falcon Experience

APRIL 23, 2019

The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. To truly build a people-first culture, you must include EVERYONE in your company to deliver experiences like these.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Russel Lolacher

JUNE 27, 2022

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. The seven pillars for a great workplace culture. Youtube Channel. PLAY AND SUBSCRIBE.

Culture 52

Culture Employee Experience Multi-Channel Course 52

Wired and Dangerous

MAY 5, 2021

A booking through airbnb is an agreement/contract between guest and host. You must simply make sure that description/cancellation policy/house rules/damage deposit/discounts for longer stays etc are clear and set before accepting any bookings. Once accepted, there is no going back on terms and conditions.

Government 91

Government Financial Sales System 91

Helen Dewdney

JULY 31, 2015

Regulation (EC) 261/2004 applies to all flights wholly within the EU/EEA or Swiss region, or departing an EU/EEA or Swiss airport, or arriving in the region and with an EU/EEA or Swiss airline. Pilots turning up late, cancelled booking due to under booking etc. Passengers are entitled to compensation.

Airlines 30

Airlines Travel Hotels Consumers 30

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

JANUARY 25, 2022

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. Culture Amp. Founded in 2010, Culture Amp is an employee experience management platform. Culture Amp’s subscription plans are based on the number of users. The platform allows users to find and book caregivers.

Company 10

Company Innovation Self Service Culture 10

Service Untitled

AUGUST 5, 2010

No customer service for loan modifications In 2004, Missy and Keith paid $450,000 for their home, Working on customer retention The biggest challenge in business is giving customers what they. Possibly Related Posts: Wachovia delivers positive customer service Every bank gets their fair share of criticism. When Wachovia.

Customer Service Representative 41

Customer Service Representative Customer Service Banking Exercises 41

Service Untitled

MARCH 2, 2010

photo credit: TheTruthAbout… Possibly Related Posts: No customer service for loan modifications In 2004, Missy and Keith paid $450,000 for their home, Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? My congratulations to a team of professionals for going that extra mile for customers.

Banking 41

Banking Call Center Government Financial 41

InteractionMetrics

JUNE 6, 2023

Cognitive Scientist Paul Bloom, Against Empathy In his 2016 book Against Empathy: The Case for Rational Compassion , Paul Bloom, professor emeritus of psychology at Yale University , presents solid evidence that empathy can be counterproductive, even harmful, in many scenarios. If I look at the one, I will.” As for empathy? 139-140.

Training 52

Training Customers Customer Service Groups 52

Thematic

SEPTEMBER 6, 2018

Before adopting NPS in 2004, each department had its own metrics, although they didn’t help improve customer loyalty. Still today, NPS is integrated into Symantec’s business, and a big part of its customer-centric culture. How Symantec reduces costs. Allianz shows there is a link between NPS and organic growth.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54