2004, Books, Brand Values and Culture - Customer Experience Update

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

MARCH 20, 2018

This year, Ian Golding (that’s me), will officially become the author of a book. I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. The challenge and the desire to make a difference in creating a customer-oriented culture.

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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

AUGUST 31, 2022

Instead of depending just on the outsourced team’s brand value, evaluate their skills. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Virgin Australia’s online reservation, check-in, and booking system broke in September 2010, leaving 50,000 customers stranded. MORGAN ABANDONS IBM.

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Examples Case Study How To Banking

Customer Experience Update

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

10 Examples of Bad Outsourcing and How to Avoid Them

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