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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Have you noticed? Podcasts seem to be everywhere. The Power of the Podcast.

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Celebrating Highly Cited Researchers: National Cheng Kung University, Taiwan

Clarivate

We ask how they encourage collaboration, facilitate career growth and accelerate highly innovative research. In 2018, with continued support from the university, he was selected as a scholar of the Columbus Program by the Ministry of Science and Technology (MOST). We believe that innovation only happens when ideas combine.

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A Closer Look at MiFID II Recording Requirements

Avaya

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis.

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience. million from over 300 million users.

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience. Q: How have Ant Financial and COPC Inc.

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Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience. Q: How have Ant Financial and COPC Inc.

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Give Your Customers the Gift of Live Engagement This Christmas

CSM Magazine

billion Internet users in the world as of June 2018, and millions of Ecommerce sites, there’s no shortage of choice for online shoppers. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Prior to Vee24, Priya was most recently Chairman & CEO of Anaqua, Inc.