Beyond Philosophy

JANUARY 16, 2018

A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ Michael Lowenstein, Ph.D.,

Culture 83

Culture Company Customer Centricity Travel 83

Storyminers

FEBRUARY 17, 2021

It’s similar to marketing, but it’s not just about communication. It’s also about substance, and how we can use that substance to create an emotional experience. Customer experience extends outwards from the employee experience, and politicians should look at citizens like businesses look at their employees.

Groups 147

Groups Government Travel Tools 147

Beyond Philosophy

MAY 3, 2018

Both of the mergers will reduce the competition in each of the business sectors so the two merging companies can share costs and pool their resources to accomplish their goals of overtaking a market leader. As a global Customer Experience consultant hearing this news, I worry, too. How big is too big to care about Customer Experience?

Wireless 114

Wireless Competitive Advantage Consulting Airlines 114

Beyond Philosophy

JUNE 20, 2016

I reached the exalted heights of SVP leading a team of 3,500 people globally before I left to start Beyond Philosophy, a customer experience consultancy, back in 2002. I spent my days trying to improve the customer experience and being thwarted at every point by people who have their own agendas. Company Politics .

Examples 113

Examples Consulting Customer Experience Course 113

Beyond Philosophy

JANUARY 7, 2016

More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. is essential. The Internet of Things.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Beyond Philosophy

JANUARY 7, 2016

More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. is essential. The Internet of Things.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

SurveySparrow

OCTOBER 19, 2020

SurveyMonkey: One of the oldest online survey tools in the market, SurveyMonkey is considered a solid one. It hosts different types of templates, including customer satisfaction, customer loyalty, event surveys, market research, opinion polls, concept testing, employee engagement, etc. .

Comparison 59

Comparison Omni-Channel Survey Software 59