Beyond Philosophy

JANUARY 16, 2018

To be a truly ‘people first’ enterprise, making both employee experience and customer experience an obsession, culture and operational processes are critical. In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ My paradigm example is, or was, MBNA America.

Culture 83

Culture Company Customer Centricity Travel 83

Storyminers

FEBRUARY 17, 2021

Customer experience extends outwards from the employee experience, and politicians should look at citizens like businesses look at their employees. Customer experience extends outwards from the employee experience, and politicians should look at citizens like businesses look at their employees.

Groups 147

Groups Government Travel Tools 147

Beyond Philosophy

JUNE 20, 2016

I reached the exalted heights of SVP leading a team of 3,500 people globally before I left to start Beyond Philosophy, a customer experience consultancy, back in 2002. I spent my days trying to improve the customer experience and being thwarted at every point by people who have their own agendas. Company Politics .

Examples 113

Examples Consulting Customer Experience Course 113

Beyond Philosophy

MAY 3, 2018

I founded my global Customer Experience consultancy in 2002. Let me assure you, I am then very aware, that when it comes to Customer Experience, the words dominate and dictate used in relation to how you treat customers do not create a trajectory you want for the outcome of your Customer Experience.

Wireless 113

Wireless Competitive Advantage Consulting Airlines 113

Beyond Philosophy

JANUARY 7, 2016

More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. The Internet of Things.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Beyond Philosophy

JANUARY 7, 2016

More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. The Internet of Things.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

SurveySparrow

OCTOBER 19, 2020

Qualtrics: It is also one of the oldest in the online survey industry, started in 2002. Qualtrics became the first employee management platform measuring employee experiences through key metrics powered by predictive intelligence. SAP bought Qualtrics for $8 billion in 2018.

Comparison 59

Comparison Omni-Channel Survey Software 59