ShepHyken

JANUARY 22, 2018

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. 10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. What drives a positive experience is applicable to any industry.

Customer Service 89

Customer Service Chatbots Wireless Airlines 89

ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. The Most Costly Mistake In Business by Vala Afshar. My Comment: What’s the most costly mistake in business? My Comment: Part of an amazing customer experience can be driven by technology.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth. “A

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

MAY 9, 2021

Then there’s their “Top picks for…” category that gets viewers hooked to their site as they get content they wanna see. Well, Netflix makes this possible by focusing extensively on giving seamless customer experience or CX and by using a tried and tested CX strategy. . What Is Meant By CX?

Strategy 59

Strategy How To Chatbots Survey 59

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. What is Voice of Customer (VOC)?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Wootric CX Blog

SEPTEMBER 13, 2018

The potential for machine learning to elevate the customer experience has everyone buzzing. It is certainly not a cure-all for your CX woes, but it is an incredible solution for specific problems that CX pros may face. Enhancing a mature CX program with analytics software. How do you know they’ll be worth it?

Analytics 81

Analytics Tips ROI NPS 81

inmoment

SEPTEMBER 3, 2019

Over the past decade it’s become clear that customer experience (CX) and employee experience (EX) are tightly intertwined. As EX ascends to its rightful place next to CX as a driver of business impact, the question of how to measure and analyze it becomes even more pressing. is my workplace clean?”).

Employee Experience 40

Employee Experience Measurement Customer Experience Net Promoter Score 40

ShepHyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. When CEOs Engage Directly with Customers by G. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Customer Service 12

Customer Service Contact Center Case Study Tips 12

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Industry experts Ali Janjua, the president and co-founder of Work LLC, and Mike McGuire, with 24 years of experience in contact center operations, share their knowledge and tips for the lead generation community.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. The result: happy, loyal customers. Clarabridge. NICE Systems. Rant & Rave.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Reverse logistics is a type of supply chain management that moves goods from customers back to the sellers or manufacturers. The objectives of reverse logistics are to recoup value and ensure repeat customers.

Strategy 52

Strategy Transportation Policies Ecommerce 52

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Here are a few ways you can take a page from their playbook to build more customer loyalty.

Customer Service 12

Customer Service Self Service Retail Airlines 12

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21