article thumbnail

Next time you visit Dubai, take a public transport

Avaya

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). From projects and operational perspective, RTA has a big focus on alternative smart channels.

article thumbnail

Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets

AWS Machine Learning

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Generated answers can be modified to create the best experience for the intended channel. Human: Can it integrate with my CRM?

article thumbnail

What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

It is a unified communications solution, or all-in-one solution, that integrates a cloud phone system with collaboration, messaging, and video conferencing technologies into a single system. A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular.

article thumbnail

5 considerations for utilities when developing a PLTE business case

West Monroe

Moving a Private LTE system through the regulatory process—and having a successful business case approved by regulatory commissions—is key to being able to build and implement a PLTE network. Multi-purpose networks require more RF spectrum. Here’s what to consider when building out your business case.

article thumbnail

Large language model inference over confidential data using AWS Nitro Enclaves

AWS Machine Learning

LLMs have broad applicability, including chatbots, content generation, language translation, sentiment analysis, question answering systems, search engines, and code generation. Multi-factor authentication – A security process that requires users to provide multiple authentication methods to verify their identity to gain access to the LLM.

article thumbnail

2022 Energy & Utilities Outlook

West Monroe

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.