Beyond Philosophy

FEBRUARY 5, 2019

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. This was voted on by clients and peers, we couldn’t be more honored or proud.

Consulting 110

Consulting Financial How To Return on Investment 110

InMoment XI

NOVEMBER 15, 2023

By delving into these insights, companies can make data-driven decisions to enhance customer satisfaction and customer loyalty. There are four common customer experience analytics metrics: Net Promoter Score (NPS) Net Promoter Score , or NPS, is a widely used metric to measure customer loyalty.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

Team Support

MARCH 28, 2024

Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results. As customer satisfaction and loyalty increase, so does the ROI - a testament to the efficiency of the encompassing customer service strategy embodied by TeamSupport.

ROI 52

ROI Self Service Customer Service Return on Investment 52

Team Support

MARCH 28, 2024

Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results. As customer satisfaction and loyalty increase, so does the ROI - a testament to the efficiency of the encompassing customer service strategy embodied by TeamSupport.

ROI 52

ROI Self Service Customer Service Return on Investment 52

InMoment XI

JANUARY 16, 2024

Improved customer satisfaction not only fosters loyalty but can also lead to positive word-of-mouth, attracting new customers to the brand. This frees up human agents to focus on more complex financial matters. Understanding the training duration helps plan resources effectively and ensures a quicker return on investment.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Lumoa

JULY 10, 2018

And deciding to spend money on improving the customer experience is not easy, if the financial benefits are not well understood. There are lot of research and studies about the relationship between financial metrics and customer experience metrics. The financial benefit of improving the customer experience: What do we know?

ROI 303

ROI Customer Experience NPS Financial 303

Lumoa

JUNE 30, 2022

The research on customer experience value speaks for itself: Research from Dimension Data reports that 84% of companies who invest in customer experience report seeing an increase in revenue and 92% of them see an increase in customer loyalty. How do you establish that customer experience brings a great return on investment?

Customer Experience 277

Customer Experience How To Metrics Feedback 277

Beyond Philosophy

FEBRUARY 5, 2019

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. This was voted on by clients and peers, we couldn’t be more honored or proud.

Consulting 60

Consulting Financial How To Return on Investment 60

Optimove

DECEMBER 21, 2023

It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment. Both are crucial for maintaining a positive image, sustaining customer engagement, and optimizing marketing strategies to increase customer loyalty and lifetime value.

Consumers 64

Consumers Survey Brands Marketing 64

West Monroe

FEBRUARY 18, 2024

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth.

Consumers 52

Consumers Technology Strategy Banking 52

Thematic

APRIL 17, 2024

Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. ✨ The speed and quality of your problem resolution have a powerful impact on customer loyalty. Customers are 2.4

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. ✨ The speed and quality of your problem resolution have a powerful impact on customer loyalty. Customers are 2.4

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Investing in truly understanding them has a massive financial payoff. Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. ✨ The speed and quality of your problem resolution have a powerful impact on customer loyalty. Customers are 2.4

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

SurveySensum

MARCH 6, 2024

Running upselling or cross-selling campaigns Implementing loyalty programs Bundling products or creating packages Adding add-ons like gift-wrapping for an extra $1 or name-carving for $3 4. This, in turn, leads to higher brand loyalty, better product-market integration, and recurring income.

Metrics 52

Metrics Abandon Rate ROI Return on Investment 52

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. The functionality in loyalty systems is being broken up.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Beyond Philosophy

MARCH 7, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. A financial services organization asked me how much money it would bring in if they did what I was telling them to do regarding improving the customer experience…and I couldn’t tell them.

ROI 78

ROI Return on Investment Exercises Measurement 78

CSM Magazine

APRIL 25, 2023

People value their time, and a business that respects that is more likely to win their loyalty. This not only benefits the planet but also improves your customers’ perception of your brand, leading to increased loyalty. Faster service delivery and reduced wait times for customers are crucial in today’s fast-paced world.

Customer Satisfaction 52

Customer Satisfaction Case Study Government Return on Investment 52

CSM Magazine

JANUARY 11, 2023

This also helps determine the resources needed to make the startup happen, including financial investments and personnel. With exceptional products or services, your startup can gain trust and loyalty from customers, helping you to carve out a larger market share. An Excellent Financial Management. A Stellar Team.

Financial 52

Financial Return on Investment Social Media Resources 52

West Monroe

APRIL 9, 2024

There’s a heightened focus on the potential consequences of rate increases on banks' operational and strategic decisions—and on their financial stability—as they face fragmentation and competition. Now more than ever, financial institutions must decide who they are and how they’ll get where they want to be.

Self Service 52

Self Service Trends Banking Financial 52

Cyara

FEBRUARY 20, 2024

This results in lower operational costs, improved efficiencies, a greater return on investment (ROI) and enhanced experiences for your employees and customers. This improvement contributes to increased brand reputation, customer loyalty, and subsequent revenue growth.

Chatbots 76

Chatbots Self Service ROI Return on Investment 76

ijgolding

FEBRUARY 20, 2017

Wanting proof of the real financial benefit of a CX focused strategy is a very common requirement of those who run businesses – and so it should be. Yet their research calculated that thanks to poor customer service during 2016, the financial cost to companies in the UK alone was costing companies over £37 BILLION!!! (

Customer Experience 208

Customer Experience Poor Customer Service Financial Return on Investment 208

Thematic

MARCH 27, 2024

Frustrating Interactions: Difficult website navigation, unresolved support issues, or unhelpful interactions with staff contribute to customer frustration and erode loyalty. This focus on customer-centricity builds trust and loyalty, making you stand out in a competitive marketplace.  Investing

Effort Score 62

Effort Score Analysis Feedback Net Promoter Score 62

CSM Magazine

OCTOBER 12, 2022

Totally customisable to each organisation’s requirements and budget, the ‘Appreciate Engagement Platform’ is now fully launched and available for demonstration, providing every core module that most organisations need to manage a successful incentive, loyalty or recognition scheme.

Sales 52

Sales Hospitality Return on Investment Loyalty 52

GetFeedback

MAY 9, 2019

What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs. The goal of a CX program is to identify and analyze key CX improvement opportunities and establish long-term customer loyalty.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Seaton CX

DECEMBER 8, 2023

Why are all these customer journey maps failing to show a return on investment? You might map the end-to-end customer experience to find key stages that affect customer loyalty, or focus on a specific part of the journey that greatly impacts customer experience.

Customer Journeys 59

Customer Journeys Return on Investment Customers Contact Center 59

Confirmit

JANUARY 16, 2020

The approach that will overcome product and price homogeneity and create meaningful differentiation that drives loyalty. While huge amounts of money are being invested in CX programs, financial results and Return on Investment prove elusive for many organizations. And, in theory, that’s all still the case.

Return on Investment 52

Return on Investment How To Customer Centricity Financial 52

Lumoa

MAY 19, 2020

Perhaps you might consider hiring more customer service representatives before investing in CRM software or a multi-channel servicing strategy. For each option, calculate the potential return on investment , along with the cost. What gives you the biggest return for the least amount of effort. Analyze alternatives.

How To 259

How To Multi-Channel Return on Investment Strategy 259

BlueOcean

JUNE 7, 2016

You want to ensure every decision you make is cost-effective and produces sufficient return on investment. Getting the right partner who is best positioned to protect and support your brand strategy and can add value in terms of customer loyalty is as critical to your bottom line as the price per minute factor.

Contact Center 120

Contact Center Call Center Return on Investment Loyalty 120

CSM Magazine

OCTOBER 10, 2023

These electronic transfers shuttle money between accounts, making them a popular pick for all kinds of financial transactions. When payment processing aligns with operations, financial flows are smoothed out. It’s crucial to analyze the return on investment (ROI) for your customized payment option.

ROI 59

ROI Financial Return on Investment e-support 59

Optimove

JUNE 15, 2023

Together, they form a powerful duo that nurtures customer relationships, drives conversions, and ultimately increases your return on investment. Triggered messages could offer enhanced rewards, dedicated customer support, or even surprise promotions to acknowledge loyalty. Think about it: You’re an online retailer.

Marketing 52

Marketing How To Return on Investment e-support 52

Totango

JUNE 28, 2022

Maximize Your Return on Investments. During an economic downturn, your greatest investment should be in your current customer base. The sooner your customers see value and experience ROI, the quicker you can strengthen your partnership with them and positively impact customer loyalty and advocacy.

Return on Investment 73

Return on Investment Competitive Advantage ROI Effort Score 73

CX Journey

JULY 5, 2016

For every dollar invested in the customer experience, expect three times that in return on investment ($3 for every $1 invested). Some industries, like financial services, saw even higher ($5) returns! Customer experience improvements lead to increased customer satisfaction and loyalty.

Customer Experience 117

Customer Experience ROI Return on Investment Customer Experience Professionals 117

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Market development strategy focuses on the consumer and their journey right from awareness to loyalty and all the strategies employed to ensure they reach that loyalty stage.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Bob Hayes

APRIL 11, 2016

Customer relationship surveys play a major role in helping improve the customer experience and increase customer loyalty. In their attempts to improve systemic problems, companies use these data to identify where customer experience improvement efforts will have the greatest return on investment (ROI).

Analytics 40

Analytics Loyalty Survey Data 40

Strativity

MAY 30, 2018

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Many companies have had challenges connecting an improved customer experience to better financial returns. Does investing in customer experience give a demonstrable return on investment? Invest in customer experience.

Customer Experience 58

Customer Experience Marketing How To Return on Investment 58

Confirmit

OCTOBER 18, 2018

Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. By investing in customer retention strategies (e.g. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. Learn More. Confirmit can prove it!

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45