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Optimizing your customer feedback strategy in 2023

Lumoa

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Your customers are a wealth of information on how you can improve your marketing, sales, and customer experience. Strategically reacting to customer feedback can increase customer loyalty and retention.

Feedback 208
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5 Customer Journey Touchpoints to Measure

Lumoa

In reality, there are several customer touchpoints along the customer journey where you can (and should!) Different surveys help you measure the experience appropriately at all customer journey touchpoints, and there is no one-size-fits-all. Each of these customer touchpoints are important for the company to get right.

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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Reviewing your existing CX strategy is a good place to start.

Strategy 208
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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

It goes beyond the traditional methods of customer feedback analysis, offering a sophisticated approach that enables brands to stay ahead in an intensely competitive landscape. Customer retention rates and customer service can be improved by using AI to actively listen for qualitative feedback and elicit more valuable responses.

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Stepping Into The Future of Retail With Foot Locker

InMoment XI

At the heart of their success lies a robust customer experience (CX) programme, meticulously designed to elevate every touchpoint of the customer journey. These include: Surveys: Structured feedback mechanisms to gather comprehensive insights into the customer experience.

Retail 260
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Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX

Lumoa

We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. There are now multiple touchpoints for your customers–websites, apps, and newsletters in addition to your physical space (and they may never even set foot in your store!). Let’s get started.

Retail 236
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How We Think The Gartner® Magic Quadrant™ Can Help Shape Your CX Strategy

InMoment XI

When it comes to creating your customer experience strategy, and deciding which partner to execute that strategy with, it is always important to look at third-party research. Users should view it as part of a larger toolkit rather than a singular determinant in their technology procurement strategy.

Strategy 260