Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
Retently
JULY 17, 2018
One of the most frequently asked questions that we get is “What is a good Net Promoter Score®?” While both of these companies have a somewhat similar score, their performance among their peers differs considerably. What is a good NPS score? Instead of asking “What is a good Net Promoter Score?”,
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Hello Customer
APRIL 13, 2023
NPS (Net Promoter Score): what is it and how do you measure it? The godfather of the Net Promoter Score , Fred Reichheld, developed the metric to easily measure customer loyalty and anticipate a company's growth. Detractors gave you a score of 0 to 6. This makes their Net Promoter Score 48.
Hello Customer
APRIL 13, 2023
NPS (Net Promoter Score): what is it and how do you measure it? The godfather of the Net Promoter Score , Fred Reichheld, developed the metric to easily measure customer loyalty and anticipate a company's growth. Detractors gave you a score of 0 to 6. This makes their Net Promoter Score 48.
InMoment XI
SEPTEMBER 27, 2023
Drawing insights from the feedback of more than 32,000 consumers, this report is a goldmine of information that sheds light on how brands are faring in the eyes of their customers. As we break down the findings from the report, we unveil the strategies used by top CX leaders to achieve a high net promoter score and gain customer loyalty.
ProProfs Chat
FEBRUARY 12, 2019
This would be my Net Promoter Score question to you. These days a lot of the content we come across on the internet contains terms such as customer satisfaction , feedback, and Net Promoter Score. But what exactly is Net Promoter Score and how do you calculate it?
Lumoa
AUGUST 8, 2023
Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.
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