BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone!

Brands 108

Brands Management Social Media Analytics 108

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. Looking for a quick and actionable answer on leveraging local social media marketing? Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses.

Social Media 57

Social Media Marketing Advertising Video 57

BirdEye

DECEMBER 5, 2023

A solid local online reputation management strategy can help you show up in local search queries, build trust with potential customers, and improve conversion rates significantly. This blog post covers everything you need for local reputation management and brings you seven best strategies to grow your local business.

Management 109

Management Social Media Multi-Channel Feedback 109

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Driving change from Voice of Customer feedback is a game changer in customer experience management.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses.

Company 109

Company Management Social Media How To 109

BirdEye

SEPTEMBER 11, 2023

But the most valuable source is first-party customer feedback, directly from customers. However, most businesses today struggle with the sheer volume of customer feedback that they get across channels and locations. Table of contents What is AI-driven customer feedback management?

Feedback 57

Feedback Management Social Media How To 57

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. That’s where customer experience platforms come in.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone!

Brands 62

Brands Management Social Media Analytics 62

BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. A remarkable 49% increase in customer feedback from review sites, all within just six months. Table of contents What are the benefits of reputation management?

Industry 57

Industry Management Healthcare Hospitality 57

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

BirdEye

MAY 4, 2021

It’s an age of quick and seamless experiences all around — with one exception: healthcare. Studies show that 71% of patients are “frustrated” with their healthcare experiences. What’s holding the healthcare industry back? They’ve come to expect similar levels of service from their healthcare providers as well.

Healthcare 104

Healthcare Strategy Marketing Social Media 104

ReviewTrackers

MARCH 9, 2020

The growing number of healthcare review platforms like Zocdoc gives medical practices an online presence. Having an online footprint is essential, especially in the healthcare industry.Data shows that only 5 percent of healthcare providers consider themselves as digital-first organizations. How To Claim Your Practice on Zocdoc.

Healthcare 102

Healthcare Wait Times Hospitality Social Media 102

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? What is automated review sharing?

Social Media 109

Social Media Brands How To Multi-Channel 109

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. Social media is constantly evolving, and healthcare is a challenging topic to create content around.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

MAY 21, 2021

Marketing teams are often too focused on delivering great experiences across both physical and digital touchpoints to keep up with the latest social media and SEO trends. . 4MJ Social is an Experience Marketing agency that looks at building up their clients online presence through listings, online reviews, social media and chat.

Feedback 92

Feedback Social Media Healthcare Tips 92

BirdEye

OCTOBER 4, 2022

Choosing a healthcare provider requires a lot of trust from a patient. That’s why doctor reputation management is an important part of bringing in more patients to your practice. In this blog, we’ll explain why doctor reputation management can help grow your practice. Table of contents What is doctor reputation management?

Management 98

Management Social Media Healthcare Effort Score 98

ReviewTrackers

MARCH 17, 2020

There is a vital shift happening right now in healthcare marketing and patient acquisition. Here are 4 patient acquisition strategies that you can implement today: Healthcare Marketing Strategies to Drive Patient Acquisition. You can also link to your social media profiles and occasionally send out patient satisfaction surveys.

Healthcare 65

Healthcare Strategy Marketing Social Media 65

InMoment XI

FEBRUARY 1, 2024

It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. Spotlight’s power lies in its ability to analyze both historical customer experience data and real-time data sources like social media and reviews.

Analysis 260

Analysis Analytics Social Media Loyalty 260

ReviewTrackers

AUGUST 19, 2019

Patient satisfaction surveys have long been part of the post-visit playbook for healthcare organizations, but hospitals and healthcare organizations also need to start asking their patients to leave them reviews on public-facing review sites like Google , Yelp , Facebook , and Vitals. Respond to current patient reviews.

Healthcare 83

Healthcare Hospitality Marketing Guidelines 83

ReviewTrackers

AUGUST 21, 2018

There is a vital shift happening right now in healthcare marketing and patient acquisition. Here are 4 patient acquisition strategies that you can implement today: Healthcare Marketing Strategies to Drive Patient Acquisition. You can also link to your social media profiles and occasionally send out patient satisfaction surveys.

Healthcare 66

Healthcare Strategy Marketing Social Media 66

InMoment XI

NOVEMBER 15, 2023

Voice of the Customer (VoC) Voice of the Customer (VoC) encompasses various methods for collecting and analyzing customer feedback. These sources include surveys, social media, reviews, and customer support interactions. Data sources may include customer feedback, website analytics, CRM systems, and more.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

ReviewTrackers

APRIL 7, 2021

Bank Reputation Risk Management. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern.

Banking 94

Banking Management Social Media How To 94

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Many patients tend to stick with healthcare providers they know and trust.

Marketing 57

Marketing Social Media How To Healthcare 57

BirdEye

SEPTEMBER 25, 2023

While AI’s wonders have already transformed sectors like healthcare and finance , it’s now making waves in real estate, and it’s not here to replace agents but to empower them. Birdeye Reviews simplifies your online reputation management and lets you send a direct review link to your customers. Need a quick answer?

Marketing 109

Marketing Social Media Advertising e-support 109

ReviewTrackers

APRIL 19, 2017

The Forum for Healthcare Strategists is presenting the 2017 Healthcare Marketing & Physician Strategies Summit , to be held May 8 to 10, 2017 at the JW Marriott in Austin, Texas. Award-winning customer feedback software company and patient experience technology partner ReviewTrackers will be one of the exhibitors at the summit.

Healthcare 101

Healthcare Innovation Strategy Marketing 101

BirdEye

NOVEMBER 8, 2021

From the business’ perspective, review management is an important piece of an overall marketing strategy. . In this post, we’ll walk through the fundamentals of effective review management. Table of contents How to get started with review management Frequently asked questions What are the benefits of review management?

Management 97

Management Software Social Media Consumers 97

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate. What does that mean?

Customer Experience 236

Customer Experience Social Media Video Customers 236

ReviewTrackers

MAY 24, 2018

The world of consumer healthcare is currently experiencing a vital shift. Healthcare consumers want more options, greater convenience, fairer prices, and better interactions throughout the entire patient experience, across the continuum of care. Majority of providers don’t know how to manage online reputation.

Healthcare 56

Healthcare Hospitality Automotive Social Media 56

ReviewTrackers

FEBRUARY 4, 2019

There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Capture feedback through patient satisfaction surveys.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

ReviewTrackers

AUGUST 19, 2019

Patient satisfaction surveys have long been part of the post-visit playbook for healthcare organizations, but hospitals and healthcare organizations also need to start asking their patients to leave them reviews on public-facing review sites like Google , Yelp , Facebook , and Vitals. Respond to current patient reviews.

Healthcare 56

Healthcare Hospitality Marketing Guidelines 56

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

West Monroe

JANUARY 23, 2022

It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Customer Guru

JUNE 29, 2018

In this episode of CX Conversations, our guest – Rajarshi Sen (Raj), Manager, Operations & Strategic Initiatives at Kamineni Hospitals – joins our host – Vivek Jaiswal – to discuss the state of customer experience in Healthcare. Post-MBA, he made his way into healthcare after a short stint at Cognizant.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

ReviewTrackers

APRIL 2, 2019

Bank Reputation Risk Management. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern.

Banking 90

Banking Management Social Media Financial 90

customer sure

DECEMBER 6, 2023

Loyal customers are not only more likely to make repeat purchases, but they are also valuable brand ambassadors who can influence others through positive word-of-mouth, reviews and social media interaction. constructive feedback that you can use to drive improvements. More on feedback in a moment.

Customer Experience 62

Customer Experience Customer Journeys Social Media Healthcare 62

BirdEye

MARCH 15, 2024

In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. Use social media monitoring and experiment with different posting times to determine the best times to reach and engage your target audience.

Social Media 67

Social Media Entertainment Video Insurance 67