Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. If the experience you provide is disconnected, confusing, painful… they know they are free to date others.
Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Update employees who deal directly with customers, whether in-store or via any channel, on the most current online experiences. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. There is no such thing as cannibalizing your brand if it is well connected.
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Experience Investigators by 360Connext
NOVEMBER 12, 2019
Trust is built throughout the journey, which today probably includes partners, several layers of employees and technology that the customer wants to work seamlessly with the offline and online experience. Customer experience is almost a misnomer at this point. And each step creates a moment to build trust.
Experience Investigators by 360Connext
APRIL 21, 2015
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Experience Investigators by 360Connext
FEBRUARY 9, 2015
Invite your least tech-savvy customers to speak with your digital marketing department at the kick-off meeting for the online experience redesign. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.
SurveySparrow
SEPTEMBER 20, 2021
Employee engagement. Online reputation management. Employee pulse. Employee pulse. Employee engagement. Employee engagement surveys. Online experience activation. Customer engagement. Online store workflows. Customizable templates. Brand tracking studies.
CSM Magazine
JULY 3, 2020
In the best-case scenarios, employees and suppliers should be able to serve themselves with information, and complete routine tasks, without the need to wait for help from an intermediary. That action might be to book time off or look up old payslips, in the case of an employee engaging with the HR department.
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