Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. If the experience you provide is disconnected, confusing, painful… they know they are free to date others.
Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Social media brand representatives don’t understand the medium or the customer service policies. Treating social media channels as nothing more than sales promotions will fail every time. Update employees who deal directly with customers, whether in-store or via any channel, on the most current online experiences.
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Experience Investigators by 360Connext
APRIL 21, 2015
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Experience Investigators by 360Connext
FEBRUARY 9, 2015
Invite your least tech-savvy customers to speak with your digital marketing department at the kick-off meeting for the online experience redesign. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.
Experience Investigators by 360Connext
MAY 19, 2015
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
SurveySparrow
SEPTEMBER 20, 2021
Employee engagement. Online reputation management. Employee pulse. Employee pulse. Employee engagement. Employee engagement surveys. In addition, InMoment’s highest-rated features on G2 are its CSAT scoring function and multi-brand experience support. Customer engagement.
Experience Investigators by 360Connext
MAY 20, 2015
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
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