CSM Magazine
FEBRUARY 22, 2023
Customer experience planning is essential to the success of any organization. By creating a great customer experience, you can increase customer satisfaction and loyalty. Here are 10 tips for success.
C3Centricity
FEBRUARY 21, 2023
A lot has been written about the benefits to customers of a company that adopts a customer-first approach. But many companies still don’t understand why it is their best business investment for growth as well.
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Lumoa
FEBRUARY 21, 2023
VoC — or Voice of the Customer programs — helps businesses learn more about their consumers’ wants, needs, and preferences.
Comm100
FEBRUARY 21, 2023
There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3%
Speaker: DeAnna McIntosh, Retail Growth Strategist
Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.
PeopleMetrics
FEBRUARY 21, 2023
Picture this: your customer experience (CX) team has gone through your customers’ feedback, identified regular pain points in the customer journey, and found solutions to reduce friction and retain more customers.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
NobelBiz
FEBRUARY 22, 2023
Every company should model its customer journey in order to better understand its consumers and grow. It’s the most effective approach to keep track of every client encounter, from the initial contact to product or service delivery.
Helpware
FEBRUARY 23, 2023
One of the most significant challenges companies face is how to scale internationally. A critical component of that expansion is having multilingual support. Although English is the most popular language online, it only represents 25% of the world's internet users.
Beyond Philosophy
FEBRUARY 23, 2023
Alan Flower is in a pickle, and he came to us for help on a recent podcast. Flower asks, “How can I increase prices and not lose customers?”
ChurnZero
FEBRUARY 23, 2023
Long-standing wisdom in business says when the economy looks shaky, or worse turns south, savvy companies redouble their focus on existing customers. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Retently
FEBRUARY 20, 2023
In a highly competitive environment, assessing the success of a DTC brand just by checking the revenue and customer lifetime value is not enough. Predicting customer behavior and future growth is essential, and multiple methodologies are available to achieve this.
The DiJulius Group
FEBRUARY 20, 2023
I have a confession to make. As an entrepreneur, terms such as “the great resignation”, “quiet quitting”, and “the canceling of hustle culture” really made me angry, at least initially. They are the opposite of everything I have ever known to be the recipe for success.
DemandJump
FEBRUARY 22, 2023
At DemandJump, we know a couple of things to be true. First, we know that 91% of the internet’s content—good, bad, or otherwise—is never seen by anyone.
kommunicate
FEBRUARY 19, 2023
Last Updated on February 19, 2023 Let’s play a game. There are 2 short paragraphs of sentences that follow. ChatGPT wrote one of them. The other one was written by yours truly. Can you tell which one is which? The subject is “ Funny way of explaining the layoffs in the US tech industry.”
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Totango
FEBRUARY 23, 2023
Challenging economic times really put pressure on teams to retain revenue. How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? Thankfully, customer success operations has come to the rescue.
BirdEye
FEBRUARY 21, 2023
Are you curious about how people use social media? Are you trying to understand the impact it has on our lives? Social media statistics can provide valuable insights into these questions and more.
DemandJump
FEBRUARY 21, 2023
Which Are the Best SEO Strategies? Every day, marketers wrestle with the question of how to develop and execute an effective search engine optimization (SEO) strategy.
kommunicate
FEBRUARY 20, 2023
Last Updated on February 20, 2023 Zendesk’s Sunshine Conversations enables businesses to integrate messages from various channels into one continuous conversation and create interactive experiences across all platforms.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Magellan Solutions
FEBRUARY 20, 2023
Negotiations are typically necessary before coming to a business deal. Each party typically makes some compromises during a contract negotiation to obtain what it truly wants. When negotiating a contract, it’s important to remember that both parties want to come away with a good result.
AWS Machine Learning
FEBRUARY 23, 2023
Over the last 10 years, a number of players have developed autonomous vehicle (AV) systems using deep neural networks (DNNs). These systems have evolved from simple rule-based systems to Advanced Driver Assistance Systems (ADAS) and fully autonomous vehicles.
Upstream Works
FEBRUARY 22, 2023
By: Rob McDougall, CEO, Upstream Works Software They say an elephant never forgets. Unfortunately, many contact centers have the unfortunate habit of doing just that. With the addition of new AI channels, the problem is only going to get worse.
TechSee
FEBRUARY 23, 2023
Today’s customer service personnel are being asked to deliver higher quality service across more products, more complex products, and at more significant volumes than ever before.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
Adrian Swinscoe
FEBRUARY 24, 2023
This is a guest post from Jim Davies, Chief Experience Officer (CXO) at Calabrio. Customers are like elephants; they have amazing memories. This means they will […] The post What elephants and customer experiences have in common first appeared on Adrian Swinscoe
BirdEye
FEBRUARY 21, 2023
Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. Social media is also a powerful marketing tool used by businesses of all sizes.
Blake Morgan
FEBRUARY 22, 2023
Do you need a speaker for your next event, conference, or meeting? Look no further than a customer experience keynote speaker like Blake Morgan to share a motivating and engaging message about how and why to make customers central to every business decision.
MyCustomer
FEBRUARY 23, 2023
Loyalty How to increase prices without losing customers
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
ClientSuccess
FEBRUARY 22, 2023
Have you ever wondered about the difference between customer success and customer support? While both are important for ensuring customer satisfaction and retention, they have different objectives and approaches.
kommunicate
FEBRUARY 23, 2023
Last Updated on February 24, 2023 The average patient waiting time for a new doctor’s appointment is 10 days in the United Kingdom, according to this report. In the US, this time can go as high as 22 days.
Doing CX Right
FEBRUARY 20, 2023
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life. The post Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive appeared first on Doing CX Right.
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