Feedbackly
JANUARY 27, 2023
Customer Experience (CX) is important for your brand’s growth, and it’s only gaining more momentum every year. Unarguably, a good CX program needs Key Performance Indicators (KPIs). They help you measure and improve different aspects of CX, like customer satisfaction, loyalty, and happiness!
Lumoa
JANUARY 27, 2023
Civil rights activist Maya Angelou once said that people will forget what you said or did but will always remember how you made them feel. This is especially true when it comes to serving your customers.
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ChurnZero
JANUARY 27, 2023
Has the unpredictability of the past few years derailed your professional ambitions? Maybe you sense that you haven’t put a dent in what you set out to achieve—despite feeling like you’ve worked harder than ever to stay afloat.
kommunicate
JANUARY 27, 2023
Last Updated on January 27, 2023 The healthcare sector worldwide is witnessing significant shifts in the conventional trends that have been followed for years.
Speaker: DeAnna McIntosh, Retail Growth Strategist
Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.
Merkle
JANUARY 27, 2023
Creativity is and has been the backbone of brand building and advertising. Creativity brings brands and products to life in a way that is resonant, memorable, and emotional.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
2020 Research
JANUARY 27, 2023
“I want to make it a case study of how a legacy CEO steps aside and makes the transition to a new leader, setting them up for complete success.” Here’s an excerpt… In the past month, I have changed my role from the CEO of Schlesinger Group to the Executive Chairman.
CSM Magazine
JANUARY 27, 2023
In today’s day and age, technology is evolving at a never-before-seen rate, providing organizations with fresh and creative options – from customer relations to inventory management.
inQuba
JANUARY 27, 2023
Launch 2023 With our most popular resources from the last year! Something for you & your crew We’ve done the work so that you don’t need to. For your enjoyment, here’s our most read, watched & downloaded content from the last year.
Gainsight
JANUARY 27, 2023
In the late 90s, Dell was one of the top PC manufacturers in the world. Their call centers used to field tens of thousands of calls every day from people all over the world trying to switch on and use their first PC.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
2020 Research
JANUARY 27, 2023
Steve Schlesinger’s guest spot on On the Marc Podcast Steve Schlesinger, Executive Chairman, Schlesinger Group guest hosts the Merrill-ISMs segment of the On the M/A/R/C podcast, where he shares his thoughts on change and professional transitions.
CSM Magazine
JANUARY 27, 2023
When a board comes together for a meeting, it is essential to ensure it is productive, efficient, and leads to the intended results because board committees have demanding workloads. These meetings require careful organization, high-level teamwork and cross-departmental collaboration.
SaleMove
JANUARY 27, 2023
Glia Call Center breaks down service silos, bringing all interactions together within Glia’s ChannelLess Interaction Platform.
CSM Magazine
JANUARY 27, 2023
In New York City, the business-to-business (B2B) sector is large and ever-changing. To remain competitive, businesses must have a thorough understanding of current industry trends and client preferences.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
SurveySensum
JANUARY 27, 2023
Are you happy with the response rate on your current surveys? If not then you are still a part of the large crowd struggling with the low survey response rates. Indomobil Nissan was toiling with the same. But now, Indomobil Nissan boosted its response rate by 35% with WhatsApp surveys.
Centercode
JANUARY 27, 2023
In this episode, Chris Rader, VP of Marketing at Centercode, is joined by Sharon Rylander, Senior Director of UX Research and Strategy at Square Panda and Mario Sancho, Chief Delivery Officer at Centercode, to discuss the past, present, and future of User Testing
Knowmax
JANUARY 27, 2023
The post Time To Resolution: What It Is, Why It Matters, How to Reduce It appeared first on Knowmax
Optimove
JANUARY 27, 2023
Email is by far the most trusted channel, beating SMS and digital advertising. But people are suspicious of brands in general when it comes to privacy judging by The Optimove 2022 Trust Of Online Retailers Survey, a study released Thursday.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Forrester's Customer Insights
JANUARY 27, 2023
Has your company’s demand and ABM program earned bragging rights? Nominate it for Forrester’s 2023 B2B Program Of The Year Award and showcase it on stage at B2B Summit North America. Account-Based Marketing (ABM) B2B Marketing
SmartKarrot
JANUARY 27, 2023
Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Storm6 As a Director of Customer Success, you will build fundamental relationships. Build and implement a successful roll out of the product in the K-6 space.
Forrester's Customer Insights
JANUARY 27, 2023
The privacy landscape is shifting quickly. It's a critical time for B2C marketers to get involved in their organizations’ privacy programs. Age of the Customer B2C Marketing marketing & privacy privacy promoted
Forrester's Customer Insights
JANUARY 27, 2023
Truly digital firms have business models with technology at the core, and this technology is software. For such firms, software is an expression of the business. To become truly digital, complementary approaches to people, process, and technology are needed.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
Forrester's Customer Insights
JANUARY 27, 2023
Growth despite turbulent surroundings 2022 was a tough year, and economic forecasts show uncertainty about what will happen in 2023. Complex global geo-political conditions see constant announcements of budget cuts, layoffs, and tech exec’s priorities being re-shuffled.
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