Thu.Feb 08, 2024

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How Contact Center Optimization Can Improve Your Bottom Line

InMoment XI

Companies of all sizes are always looking for ways to improve their bottom line. Whether that be through cost-saving measures, increased operational efficiency, or strategic initiatives to boost revenue, the pursuit of financial success is a constant in the business world. As you look to improve your business, consider contact center optimization. This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive custom

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How to Write Magnetic Social Media Bios

Brandwatch CX

Master the art of social media bios with tips for brands and marketers. Elevate your online presence, attract followers, and boost engagement effortlessly.

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Master the Art of Language: How to Transform Other People’s Opinion of You

Beyond Philosophy

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Let’s begin this week’s issue with a test. I am going to share a British idiom, and you are going to determine what it means. It’s simple enough, yes? We will be on the honor system, so score yourself as you go along.

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Best Practices for Automated Conversational AI Testing in 2024

Cyara

For some time now, contact centers have felt the pressure building to adopt or upgrade their existing conversational AI solutions. In 2023, the dam finally broke. After ChatGPT went mainstream, it quickly became clear that conversational AI would forever change the way brands interact with their customers.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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How to Create an Email Survey: A Step-by-Step Guide for Effective Feedback

Zonka Feedback

In a world driven by evolving consumer needs, understanding your audience is crucial. The easiest and the most effective way is by leveraging email surveys. Whether you're evaluating customer satisfaction, gathering product feedback, or refining services, email surveys provide a direct channel to engage your target audience.

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Cirrus Partners with Redcentric to Deliver Advanced AI-enabled Contact Centre Solutions

CSM Magazine

Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. This collaboration is set to empower organisations with unparalleled IT and customer service solutions, driving significant advancements in customer experience and digital transformation. Kieran Brady, Group Sales and Marketing Director at Redcentric said “We are pleased to be partnering with Cirrus, to offer the market an omni-channel contact ce

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5 Key Reasons Data FROM Your Customers Outperforms Data ABOUT Your Customers

Support EXP

To avoid making decisions based on an incomplete understanding of your customers, make the ever-changing Voice of Your Customer the core of your intel-gathering plan. While banking executives are breathing a collective sigh of relief that a major recession was avoided in 2023, they are still assuming a posture of cautious optimism about economic trends in 2024.

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Localizing Online Casino Games for Different Cultures and the Crucial Role of Customer Service

CSM Magazine

Game localization is important to make sure that online gaming games are changed to fit the likes, rules, and cultural norms of different people. Putting together a fun game that anyone can play requires more than just translating words. On the other hand, customer service is very important for online games, especially when it comes to localization.

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Job Interview Questions For Call Center Leaders | AmplifAI

Amplifai Coaching Category

Job interview questions for Call Center Manager, Call Center Team Leader, and VP of Operations roles with expert strategies to ace your interview and lead successfully.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Optimove to assist 888AFRICA with player engagement & retention

Optimove

Optimove has been selected by 888AFRICA to assist the operator with player engagement and retention in African markets. Through the partnership, 888AFRICA – a joint venture partly owned by 888 Holdings – will utilise Optimove’s CRM marketing solution, which has several features including in-depth customer insights, smart orchestration, enhanced marketing attribution and personalisation at scale.

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How to Transform Other People's Opinion of You

My Customer

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes.

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Kindred’s Unibet signs up Optimove as exclusive CRM partner

Optimove

Kindred Group PLC-owned Unibet has announced a new partnership with Optimove that will see the former fully optimising its CRM marketing activities. The strategic investment into Optimove by Unibet shows a continued commitment to scaling retention and player lifetime as a key growth indicator for the business. The post Kindred’s Unibet signs up Optimove as exclusive CRM partner appeared first on Optimove.

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Higher Ed Is Rethinking The Three Rs To Close The Cybersecurity Skills Gap

Forrester's Customer Insights

Thanks to the widely publicized cybersecurity talent shortage, degree requirements are fading from job postings – even for US Federal contractors – and being replaced by demonstrable skills challenges, making expensive four-year programs less appealing to high school grads and those in the workforce looking for a career change. To keep up, colleges and universities are doing some rethinking of their own as many attempt to carve out a slice of the cybersecurity skills and training pie.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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How to protect against and benefit from generative AI hallucinations

Optimove

As marketers start using ChatGPT, Google’s Bard, Microsoft’s Bing Chat, Meta AI or their own large language models (LLM), they must concern themselves with “hallucinations” and how to prevent them. The post How to protect against and benefit from generative AI hallucinations appeared first on Optimove.

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Wield Invisible Experiences Like A Ring Of Power

Forrester's Customer Insights

It is an iconic scene – the Ring of Power flying through the air in slow motion as Frodo tumbles to the floor of the Prancing Pony. As drunken revelers look on and the ring slips onto his finger, the small, frightened hobbit vanishes into thin air. Frodo Baggins is invisible.

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Automate the insurance claim lifecycle using Agents and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Generative AI agents are a versatile and powerful tool for large enterprises. They can enhance operational efficiency, customer service, and decision-making while reducing costs and enabling innovation. These agents excel at automating a wide range of routine and repetitive tasks, such as data entry, customer support inquiries, and content generation.

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High-Performance IT: Security Enters The Chat

Forrester's Customer Insights

You've heard about high-performance IT. Now learn how the CISO and the security organization fits into this new technology model.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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The State of New Year’s Resolutions: A Closer Look at Mindsets and Habits

2020 Research

Key Takeaways: Canadians have the lowest engagement with New Year’s resolutions, with only 43% making resolutions and many Canadians not believing in their efficacy. UK respondents have limited optimism and tend to set larger, more ambitious resolutions compared to other countries. Americans have strong commitment and belief in resolutions, with over two-thirds making resolutions each year and a majority successfully completing past resolutions.

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5 Keys for Marketing Executives to Break the ‘Too Generous Marketing Habit’

Optimove

Take your customer segmentation to the next level with our advanced guide Download Now Why it matters: Excessive generosity in marketing, like giving consumers greater discounts than necessary, can lead to lower profit margins and missed opportunities. This blog post will cover how marketers can evolve from “too generous” to “generous enough” in marketing.