Avaya

JUNE 7, 2016

Platform innovation allows companies to disrupt the status quo for their business, their industry. Amazon, Zappos, Google, Uber are just a few of the success stories that embrace platform innovation and launched massive disruptions. The platform we created for business communications innovation is Avaya Breeze ™.

Innovation 40

Innovation Self Service Contact Center Customer Satisfaction 40

Circular Edge

DECEMBER 8, 2021

Continuous Innovation with JD Edwards. CE also showcased more product innovations including AtomIQ, LC/NC Mobile Apps, ERPSign , and Smart Scheduler across several educational sessions. Two sessions around building and deploying LC/NC mobile apps were led by Nitin Lakhpat, Partner & Product Development.

Resources 52

Resources Self Service Consulting Innovation 52

West Monroe

DECEMBER 11, 2022

” It's a story told time and time again: Companies that make strategic investments during a downturn—particularly in technological innovation—come out of them on top. Customer-forward user experience/user interface design. Integrated self-service functions. Modern application approach.

Banking 52

Banking Marketing Self Service Financial 52

Calabrio

FEBRUARY 24, 2020

Calabrio empowers customers with products and services that uniquely and consistently enrich human interactions in the contact center and beyond, which is why we are honored to once again be named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management (WEM) 1. Click here to read the full report.

Self Service 32

Self Service Engagement Management Contact Center 32

CSM Magazine

AUGUST 26, 2019

Through EMAS, IDLive Face is now enabling self-service SIM registration for a major telecommunications service provider. With IDLive Face, Innov8tif now offers anti-spoofing measures that bolster existing security processes while simultaneously enhancing the user experience.

Telecommunications 40

Telecommunications e-support Self Service Banking 40

ProProfs Chat

DECEMBER 6, 2021

You can call or chat with the customer service and use its self-service knowledge base. 750+ editable business document templates. Onboarding services. No Coding: Simplify how you collect user data and automate workflows of your documents without requiring any coding. Essentials $19/month/user.

Survey 52

Survey Analysis CRM Report 52

West Monroe

SEPTEMBER 14, 2022

Younger employees—and digital natives, in particular—grew up using digital applications like Facebook and Google that were expressly built with the user experience (UX) in mind. Encourage self-service by building intuitive digital experiences. Beautify and optimize internal apps.

Healthcare 52

Healthcare Self Service Insurance Customer Journeys 52

Toonimo

JANUARY 5, 2017

Businesses can differentiate themselves from one another by way of the customer experience. Several exciting innovations took place in 2016, as businesses realize the inherent benefits of delivering an exceptional customer experience. Businesses cannot be complacent about the customer experience; a proactive approach is needed.

Innovation 40

Innovation Technology Customer Experience e-support 40

CSM Magazine

FEBRUARY 21, 2022

It employs natural language processing and identifies the intention, compares the question to documented FAQs or cases it has settled effectively in the past. All the channels are fully attached to your existing service framework. It supports them in providing a seamless omnichannel customer experience too. Self-Service Portal.

Omni-Channel 52

Omni-Channel Self Service Tools Customer Experience 52

NobelBiz

MAY 25, 2023

By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. Trusting the data can improve the customer experience. By streamlining data management processes, CDPs can also help businesses identify new opportunities for growth and innovation.

Call Center 98

Call Center Software Data Contact Center 98

AWS Machine Learning

NOVEMBER 26, 2023

With these new generative AI innovations, you can create virtual assistants that feel more natural, intuitive, and helpful during text- or voice-based self-service interactions. This new generation of AI-powered assistants can provide seamless self-service experiences across a multitude of use cases.

Self Service 107

Self Service Chatbots Contact Center Training 107

Solvvy

SEPTEMBER 17, 2022

A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. A Customer Service Knowledge Base is Key to Efficient Operations.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

TechSee

FEBRUARY 7, 2023

Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are making their latest technology easily accessible to the masses. A hyper-smart chatbot should represent a foundation-shaking breakthrough in user, agent, and field technician support, enabling automated guidance that works as promised.

Innovation 124

Innovation Self Service Chatbots Call Center Solutions 124

Bold360

NOVEMBER 21, 2016

For example, when you place an online order from your mobile device or other means, you start a chain reaction where numerous business documents get exchanged up and down that retailer’s supply chain. This means overnight processing of the documents and their data is no longer an option if you want to stay competitive. Jess Tiffany.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40