BirdEye

MARCH 22, 2024

Competitor benchmarking Gaining insights into how your follower growth and engagement metrics compare to your competitors can be a game-changer. Engagement tracking An effective Instagram tracker should offer detailed engagement metrics like likes, comments, and shares, besides follower count.

Social Media 58

Social Media Strategy Multi-Channel Analytics 58

Optimove

JUNE 24, 2019

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. The post Request Demo Survey appeared first on Optimove. contact-form-7]. Nikki Patel.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. Reporting and Analysis Gain actionable insights with the full out-of-the-box reporting suite and real-time mission control dashboard.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Solvvy

SEPTEMBER 20, 2022

A customer service bot allows businesses to maintain their commitment to providing great customer service by helping deliver answers 24/7 across every channel. Evaluate these metrics: First response time : This metric shows the time it takes customer service agents to respond to customers. Multi-Language Support.

Chatbots 62

Chatbots Self Service Metrics Customer Service 62

customer sure

JANUARY 16, 2024

Due to the multi-faceted nature of ‘experience’, there’s no convenient single metric for measuring experiences – though concepts such as NPS (Net Promoter Score) , or CES (Customer Effort Score) make a good go of it. 75% of consumers expect a consistent experience across all channels - both offline and online.

Customer Experience 62

Customer Experience Customer Journeys Management Net Promoter Score 62

NobelBiz

OCTOBER 2, 2023

Essential Components of a Contact Center Ticketing System Unified Interface: Provides agents with a consolidated view of customer interactions across all channels, allowing for seamless transitions and cohesive communication. Our Supervisor Dashboards offer real-time insights and customizable reports for monitoring agent and call activity.

System 105

System Contact Center Contact Center Software Social Media 105

SurveySensum

FEBRUARY 1, 2024

Get Started with SurveySensum Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2. Provide Convenient Channels to Share Feedback Off ering accessible channels for feedback encourages more involvement from customers. These gaps reveal new feature ideas or subtle friction points 1.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

BirdEye

JANUARY 5, 2023

Online reputation manager skill set Technical knowledge for an online reputation manager The day-to-day of an online reputation manager Public relations and reputation management working together Why multi-location companies need to manage their online reputation FAQs of an online reputation manager Birdeye: All-in-one online reputation management.

Company 98

Company Management Multi-Channel Social Media 98

inQuba

MAY 23, 2022

According to Forrester’s CX Index 1 , 81% of brands have reported stagnant growth from their CX investment in recent years. As such, their journeys are multi-touch, omni-channel and cross functional. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3.

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

BirdEye

NOVEMBER 21, 2022

How to get started with social media analytics How to use social media analytics Collect the right data Monitor metrics regularly Visualize the data Make recommendations Frequently asked questions Birdeye: An all-in-one marketing tool. Track relevant metrics – After selecting a platform, it’s time to start collecting data.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Table of contents Q1: What is a social media reach? When to use each approach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

NOVEMBER 20, 2023

The challenges only become more intense for growing businesses or multi-location businesses. Birdeye’s reporting features especially allow you to create custom reports across multiple accounts for the social media metrics your CMO wants to see. Multi-platform support Most businesses use multiple social media platforms.

Social Media 63

Social Media Multi-Channel Tools Video 63

BirdEye

NOVEMBER 20, 2023

Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. Watch the Free Demo Now. When it comes to B2B companies, the conversion rate for referrals stands at 11%, surpassing the average across all industries. Look no further.

Software 63

Software Marketing Multi-Channel e-support 63

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. We provide an overview of the leading tools available in the market.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

BirdEye

OCTOBER 17, 2023

This blog provides a comprehensive overview of a panel discussion that delves into how AI takes the busy work out of brand building and how Birdeye Social, with its amazing AI capabilities, makes managing the social media of multi-location businesses easy. AI can significantly make brand building more effective for multi-location businesses.

Brands 58

Brands Social Media Multi-Channel Tools 58

Playvox

FEBRUARY 27, 2023

The end result is a true omni-channel and case-centric solution that puts customers first while also keeping agents front and center. With a 360 customer view, AI-driven forecasting and scheduling for digital channels. Playvox’s out-of-the-box reports let you run your support center more efficiently and cost effectively.

Omni-Channel 75

Omni-Channel Contact Center Management Multi-Channel 75

SurveySparrow

DECEMBER 25, 2023

Transactional Net Promoter Score (TNPS) is a customer satisfaction metric that focuses on evaluating and understanding customer loyalty and satisfaction based on specific transactions or interactions with a company. This score is like a report card, showing you how well you made your customers happy at that moment.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Survey 52

SurveySparrow

FEBRUARY 22, 2024

Analytics and Reporting: Gaining Insights into Customer Behavior We learned about the importance of personalization, and for that, you need to analyze the customer data. That’s where analytics and reporting features come into play. The channels can be anything from email and social media surveys to website and in-app surveys.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This tool enables users to create unlimited customizable surveys (even with the free version) to gather feedback and track key metrics like NPS, CSAT, SSI, CES, Onboarding, etc.

NPS 52

NPS Multi-Channel Survey Feedback 52

SurveySensum

NOVEMBER 1, 2023

SurveySensum SurveySensum ranks first on our list of SurveySparrow alternatives with its amazing survey features like unlimited free customizable surveys, multiple language support, multi-channel survey distribution, and industry-specific survey templates. It integrates with calendars and allows the scheduling of surveys.

Tools 52

Tools Survey Multi-Channel Analytics 52

SurveySparrow

SEPTEMBER 20, 2021

Bonus points if the user gets a free trial along with a demo. It has a 14-day free trial as well as a demo. Feedback collection for diverse channels. Real-time reporting. They also have a 30-day free trial and a free demo. #3 While other prices are not mentioned, you can book demos for all of their tools. #4

Omni-Channel 52

Omni-Channel Software Tools Management 52

SurveySensum

NOVEMBER 23, 2023

This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. The reason is… Net Promoter Score is not a metric that just measures customer loyalty and satisfaction, it actually gauges the overall emotion of the customer towards your brand. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Software Tools 52

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. Different marketing channels, like social media and email marketing, work differently on your target audience, depending on their preferences. But this knowledge does not come easy.

How To 110

How To Insurance Social Media Multi-Channel 110

NobelBiz

JULY 25, 2023

Customer Interaction Analytics also serves as a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Comm100

MAY 20, 2022

To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat. Because it’s become the most popular support channel. As we’ve spoken about earlier on, live chat is the most popular customer support channel.

Software 188

Software Wait Times Multi-Channel Consumers 188

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. There are no channel limitations as you would encounter with Zendesk.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

BirdEye

JANUARY 11, 2023

What are the benefits of social media for multi-location businesses? Also, since social media activities can be tracked and measured on most platforms, multi-location businesses can gain valuable insights into how effective their campaigns are as well as which locations are driving the most engagement and/or sales.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

SurveySensum

OCTOBER 9, 2023

Creating and sharing NPS, CES, CSAT, and other surveys across various channels is effortless with SurveySensum. You can easily create and distribute surveys across various channels , reaching their target audience wherever they are. Enhance your Customer Experience – Request a Demo 2. You can see responses in real-time.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

SurveySensum

NOVEMBER 10, 2023

For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer. Also, the gathered data can be viewed thoroughly and shared with relevant stakeholders with the help of robust dashboards and powerful reporting features.

User Experience 52

User Experience Tools Feedback Analysis 52

BirdEye

FEBRUARY 21, 2023

About social media accounts Social media accounts are digital channels where companies create and publish content online for the purpose of connecting with their target audience. The challenge of social media management for multi-location businesses Multi-location businesses face several challenges when it comes to social media management.

Social Media 98

Social Media Management Multi-Channel Analytics 98

SurveySparrow

MAY 4, 2024

With 1000+ pre-designed surveys that can be edited with just a hit of the “wing,” multi-channel sharing options, an executive dashboard, and detailed reporting and analytics features, the platform has everything you need to enhance CX! Need a demo? You can also request a demo. You got that, too!

Tools 52

Tools e-support Multi-Channel CRM 52

Hello Customer

OCTOBER 14, 2021

Others focus more on reporting (with visualizations and predictive analyses) though this is usually built into the previous two, displaying insights in a comprehensive format so that every team across every level of the company can leverage them for growth. Make it Mobile and Multi-Device. Send and Repeat.

Tools 75

Tools Multi-Channel Social Media Survey 75

inQuba

JULY 3, 2022

have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 1 , and that journey-centricity is 30% more strongly correlated with your important CX metrics. Today’s customers are mobile and omni-channel and value different things, which will differ by cohort.

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

SurveySparrow

SEPTEMBER 14, 2022

Analyze trends with comprehensive reports: Monitor and analyze your brand’s reputation with in-depth insights that enable better business decisions. Talk to our team about the price and demo and get started. #2 It has better and more in-depth reporting features compared to Podium. Signup for Free. Next on our list is BirdEye.

Software 52

Software Management Social Media Multi-Channel 52

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. With Kustomer, CX managers can also create custom reports and track agent metrics down to the minute.

Self Service 52

Self Service Software Knowledge Base Social Media 52

SurveySensum

JULY 27, 2022

Customer Effort Score (CES score) is a metric that tells you how easy it was for your customers to do business with you. A good CES tool can also let you send follow-up questions, create real-time reports and summaries, and share the surveys over multiple channels and sources. . Multi-channel platforms .

Effort Score 52

Effort Score Tools Multi-Channel Comparison 52