Great CX Starts With a Multi-Channel Approach to Customer Success
Gainsight
OCTOBER 13, 2020
The problem is, unless you’ve got secret mind-reading powers (and if you do, let’s chat, stat ), the only way to find out how your customers really, truly feel about your product is to request, gather, and analyze critical customer experience (CX) feedback and data. CX is critical for overall customer success.
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