InMoment XI
DECEMBER 7, 2023
Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. An example is an in-app survey that asks a software user, “How satisfied are you with this product or feature?”
Gainsight
MARCH 19, 2020
And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. And we often have reasons why not to: wardrobe, lighting, background or, dare I say it, not wanting to get caught multi-tasking. But here we are. Video works.
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Gainsight
JANUARY 7, 2019
We don’t have a handle on how each customer is using the product. We need to scale our customer onboarding. These challenges are nothing new to Customer Success (CS). The world is realizing that to drive Customer Success in a SaaS business, the product plays a central role.
Gainsight
APRIL 5, 2022
Multi-product companies are bursting with growth potential. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. What are some examples of multi-product companies?
InMoment XI
JANUARY 2, 2023
Not only does exceptional customer experience make customers happier, it drives desirable customer behavior. But “it” is a multi-layered concept, and to truly understand customer experience at scale, you may need to track three very important metrics. What Is Customer Effort Score?
SmartKarrot
FEBRUARY 23, 2023
Role: Senior Customer Success Executive Location: Seattle, WA, United States (On-site) Organization: Siteimprove As a Senior Customer Success Executive you’ll achieve and surpass the overall customer retention targets with the targeted clients. Effectively address questions and concerns raised by customers.
SmartKarrot
NOVEMBER 2, 2022
Role: SVP, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Cardlytics As an SVP of Customer Success, you will lead and scale an inclusive, world-class, multi-discipline services organization – driving vision, growth strategy, and execution.
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