CSM Magazine

APRIL 13, 2023

SuccessKPI’s insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. Learn more at www.successkpi.com.

Contact Center 52

Contact Center Exceptional Customer Service Study Consulting 52

transcosmos Information Systems

SEPTEMBER 27, 2016

Almost everyone has gone digital—from businesses, governments, and yes, your customers. While your customers are probably online all the time, chances are, this connectivity offers a new challenge on how to deliver exceptional customer service support for people on the go in this digital age. Let’s face it.

Customer Service 48

Customer Service Social Media e-support How To 48

transcosmos Information Systems

SEPTEMBER 27, 2016

Almost everyone has gone digital—from businesses, governments, and yes, your customers. While your customers are probably online all the time, chances are, this connectivity offers a new challenge on how to deliver exceptional customer service support for people on the go in this digital age. Let’s face it.

Customer Service 48

Customer Service Social Media e-support How To 48

Thematic

JANUARY 2, 2019

Providing amazing customer experience and customer service is not as hard as we make it seem. In the simplest form, excellent service is the result of treating customers with courtesy and respect. Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

Experience Investigators by 360Connext

JANUARY 14, 2015

Southwest Airlines, Zappos and Amazon were all the disruptors of their day, and they all focused on delivering exceptional customer service. When China’s government attempted to block Google results for politically sensitive topics, Google China redirected users to Google’s Hong Kong results.

Customer Experience 110

Customer Experience Airlines Employee Engagement Government 110

Magellan Solutions

MARCH 4, 2020

These are government policies, infrastructures, and a large population. This company entrusts its customer service to some companies in India and the Philippines. Companies who have worked with AMEX are Infosys Ltd and Tata Consultancy Services. However, AMEX was once sued for sending customer calls to India.

Company 64

Company e-support Call Center Government 64

NetBase

DECEMBER 25, 2018

Research and Technology Organisations (RTOs) in Europe attended a two-day conference in Brussels recently to discuss technical problems “and develop new products and services for industry, government and others.” What better way to generate love for new tech (and your brand) than using it to provide exceptional customer service?

Innovation 40

Innovation Analysis Government Analytics 40

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. No matter how sophisticated the infrastructure, it’s the human touch that often makes the difference in customer service. Their skills, expertise, and the ability to empathize with customers are invaluable.

Call Center 52

Call Center Contact Center CRM Social Media 52

Magellan Solutions

OCTOBER 18, 2015

Your choice of where to outsource an interaction strategy depending on your company’s needs will impact efficiency and productivity in customer service field as well as in other areas such as learning, information sharing, collaborative processes, and relationship between managers and collaborators. Exceptional customer service.

Call Center 40

Call Center Exceptional Customer Service Social Media Government 40

Service Untitled

MARCH 2, 2010

Service Untitled The blog about customer service and the customer service experience. In December, 2008 Wells Fargo stepped in after the government forced the sale to avoid the failure of Wachovia. My congratulations to a team of professionals for going that extra mile for customers.

Banking 41

Banking Call Center Government Financial 41

Grade.us

SEPTEMBER 24, 2019

The FTC provides us with an objective standard governing what they call, "endorsements.". "If When people look to online reviews to inform their purchasing decisions, the government wants to make sure that the endorsements are not grossly biased. Of course, you gain an x-factor if you can find ways to surprise and "delight" customers.

Marketing 37

Marketing Guidelines Policies Banking 37

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Chatbots 130

Chatbots Company ROI Omni-Channel 130

Grade.us

SEPTEMBER 24, 2019

The FTC provides us with an objective standard governing what they call, "endorsements.". "If When people look to online reviews to inform their purchasing decisions, the government wants to make sure that the endorsements are not grossly biased. Of course, you gain an x-factor if you can find ways to surprise and "delight" customers.

Marketing 22

Marketing Guidelines Policies Banking 22

UJET

JUNE 4, 2021

But for businesses that rely on customer service and experience as a competitive advantage, COVID-19 has underscored the need for digital transformation frameworks that can definitively help these complex changes succeed. Are we prepared to adopt an agile governance mindset? The concept of digital transformation isn’t new.

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

Michel Falcon Experience

MARCH 12, 2019

It’s customer service. Delivering exceptional customer service. ” It’s not to deliver seamless experiences to customers, it’s to everyone that interacts with our brand; the media, the people that sell us steak and vodka, those suppliers, even the government. Same thing?

Culture 12

Culture Employee Engagement Company Engagement 12