CSM Magazine

FEBRUARY 24, 2021

MetTel employees have been recognized for demonstrating superior billing-related customer service and going above and beyond for clients during the pandemic. This is the seventh consecutive year MetTel has won Stevie Awards for Customer Service. ” MetTel CX Billing Analyst Far Exceeded Customer Expectations. .

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Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

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transcosmos Information Systems

SEPTEMBER 27, 2016

Almost everyone has gone digital—from businesses, governments, and yes, your customers. billion smartphone subscribers in 2015 around the world and researchers expect the rate to grow to about 6.1 In this highly connected world, customers know that there are even more ways to connect with brands and businesses.

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transcosmos Information Systems

SEPTEMBER 27, 2016

Almost everyone has gone digital—from businesses, governments, and yes, your customers. billion smartphone subscribers in 2015 around the world and researchers expect the rate to grow to about 6.1 In this highly connected world, customers know that there are even more ways to connect with brands and businesses.

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Magellan Solutions

OCTOBER 18, 2015

Outsourcing high touch or low touch service solutions can move overall expenses to a level that is commensurate to what a customer expects while the company maintains value to its clients at the same time. Exceptional customer service. Beyond these and more importantly, the company’s culture is strengthened.

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UJET

JUNE 4, 2021

But for businesses that rely on customer service and experience as a competitive advantage, COVID-19 has underscored the need for digital transformation frameworks that can definitively help these complex changes succeed. Are we prepared to adopt an agile governance mindset? The concept of digital transformation isn’t new.

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NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. No matter how sophisticated the infrastructure, it’s the human touch that often makes the difference in customer service. Their skills, expertise, and the ability to empathize with customers are invaluable.

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