Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service Training 139

Customer Service Training Course Training Customer Service 139

Thematic

JANUARY 2, 2019

Providing amazing customer experience and customer service is not as hard as we make it seem. In the simplest form, excellent service is the result of treating customers with courtesy and respect. Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

Magellan Solutions

OCTOBER 18, 2015

Outsourcing high touch or low touch service solutions can move overall expenses to a level that is commensurate to what a customer expects while the company maintains value to its clients at the same time. Beyond these and more importantly, the company’s culture is strengthened. Exceptional customer service.

Call Center 40

Call Center Exceptional Customer Service Social Media Government 40

Service Untitled

MARCH 2, 2010

Service Untitled The blog about customer service and the customer service experience. In December, 2008 Wells Fargo stepped in after the government forced the sale to avoid the failure of Wachovia. My congratulations to a team of professionals for going that extra mile for customers.

Banking 41

Banking Call Center Government Financial 41

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. In this comprehensive article, we delve into the details of call center compliance , exploring its significance, the laws and regulations governing it, common mistakes to avoid, and best practices for ensuring adherence.

Call Center 105

Call Center Healthcare Contact Center Financial 105

Magellan Solutions

MARCH 4, 2020

These are government policies, infrastructures, and a large population. This company entrusts its customer service to some companies in India and the Philippines. Companies who have worked with AMEX are Infosys Ltd and Tata Consultancy Services. However, AMEX was once sued for sending customer calls to India.

Company 64

Company e-support Call Center Government 64

Experience Investigators by 360Connext

JANUARY 14, 2015

Southwest Airlines, Zappos and Amazon were all the disruptors of their day, and they all focused on delivering exceptional customer service. When China’s government attempted to block Google results for politically sensitive topics, Google China redirected users to Google’s Hong Kong results.

Customer Experience 110

Customer Experience Airlines Employee Engagement Government 110