5 Ways to Grow Your E-commerce Using Customer Service

Kayako

If you to run a successful e-commerce store then exceptional customer service, customer satisfaction, and retention are essential. Having a well-defined customer service strategy in place can no longer be an afterthought. Customer experience

Five Steps to Strategically Choose AI For Customer Service

Natalie Petouhof

Tweet AI and customer service; it’s a hot topic! But when I talk to customers, they say, “ I get there’s something to AI and customer service, but how do I deliver business results and value with AI? ” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy.

ROI 83

Are You So Good Your Customers Would Pay You Double?

ShepHyken

What if your customers said they would be willing to pay you twice what you normally charge? All they want in return is an amazing customer service experience. We already give great customer service. And what defines “exceptionalcustomer service?

Why Investing In Good Customer Service Will Boost Your Business

CSM Magazine

Overlooking the importance of exceptional customer service is a grave mistake to make in the business world. Unfortunately, it takes just one bad experience for consumers to double down on efforts and quickly spread the word of the bad service they have received.

Guest Blog: Why You Should Train Frontline Personnel to Be Great Listeners

ShepHyken

Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. Great Service Is All about Listening.

5 Lessons from Top Brands on Delivering Customer Service

Joe Rawlinson

In this age of digital media, brands have many ways to offer exemplary customer service to their customer base. The advent of social media has also enabled customers to share their own customer service stories , which, in turn, become the brand’s own walking advertisement and word-of-mouth. What are the reasons that companies with great customer service succeed? Excellent customer service knows no legal age. Customer Service

A third of consumers would rather clean a toilet than talk to customer service

Syngro

This week we’ve been focused on customer service in the wake of new experiences in the way we shop, interact and provide feedback. An interesting study conducted by Aspect in 2017 revealed that amongst the 1,000 American consumers surveyed, nearly a third would rather clean a toilet than talk to customer service. So, how can you ensure you are giving customers the best experience possible?

Social Media Customer Service And Its Impact On The Bottom Line

Second to None

Customer expectations within the social media space are changing as the technology platforms become more integrated in society. Specifically, the ability to provide a high level of customer service can help improve the way that online consumers perceive your brand. To learn more about why your customer service staff should engage with customers via social media, check out the following piece written by Ashley Cooksley, for AdWeek.

Balancing Bots and Humans in a Digital-First World

Lithium

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. Forrester reports that 86 percent of consumers already regularly engage with bots, while 65 percent of service providers are investing in chatbot infrastructures and artificial intelligence (AI) to create and deliver better customer experiences.