ShepHyken

MAY 23, 2022

(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

MARCH 28, 2023

Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. Follow on Twitter: @Hyken

Transportation 64

Transportation Sports Customer Service Training Customers 64

ShepHyken

AUGUST 14, 2019

Louis Cardinals are known throughout the sports world as being some of the best fans in all of baseball. What fans of any sport celebrate the opposition scoring against them in that way?! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I live in St.

Sports 127

Sports Effort Score Customer Focused Customer Service Training 127

ShepHyken

AUGUST 19, 2020

In the sports world, professional athletes are paid, while amateurs are not. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com.

Entertainment 127

Entertainment Sports Customer Service Training Report 127

ShepHyken

SEPTEMBER 22, 2021

Principle Seven: Make sure there is a good coach – When I look at the best teams in business, whether they are customer service teams, sales teams, finance teams, etc., The leader of a truly effective team is like the coach of a professional sports team. And, have your customers saying, “I’ll be back!” .

Culture 107

Culture Customer Centricity Sports Customer Service Training 107

ShepHyken

AUGUST 2, 2017

They are good customers, too. Realizing my purchase was small, I commented, “Maybe next time I’ll see a sport coat or suit I like.” The salesperson smiled and said, “If I had 500 customers just like you, I’d be the happiest salesperson in the store.” The post Which Customers Do You Want to Keep?

Sports 155

Sports Customer Service Training Customers Connections 155

ShepHyken

JANUARY 14, 2019

Great CX Requires a Cross-Team Commitment to Customer Centricity by Josh Brown. Appcues) Great CX is not just a team sport—it’s a cross-team sport that requires a company-wide commitment to customer centricity in order to get right. My Comment: Customer experience is everyone’s job.

Customer Journeys 92

Customer Journeys Customer Service Sports eBook 92

Vonage

MARCH 14, 2017

So for a dollar I sent them the slow way, by sea fully anticipating that customer service excellence had its limits. Time passed and I forgot all about it, thinking customer service excellence had a time limit. Life quickly filled with new sports, new clothing, and new underpants. Your Service.

Customer Service 136

Customer Service Sports Social Media Culture 136

ShepHyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

MAY 30, 2018

Questioning the “why” behind the “what,” you get a better understanding of what’s driving decisions, and as a result, can create a better customer experience. Why does a person want a fancy red sports car? It might be congruent with the customer’s lively personality. What’s driving that desire? Is all they want transportation?

Transportation 94

Transportation Conference Sports Customer Service Training 94

Michel Falcon Experience

JANUARY 16, 2020

Do you have plans to host a customer journey mapping workshop this year? Is it taking your customers too long to get in touch with your company which negatively impacts sales? When was the last time you updated your company’s customer service training material? Customer Journey Mapping. 2020 and Beyond.

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ShepHyken

JULY 20, 2016

Yellow mustard, sweet green pickle relish, onion, tomato wedges, pickle spear, sport peppers and celery salt. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Competitive Advantage 48

Competitive Advantage Sports Customer Service Training Training 48

ShepHyken

AUGUST 2, 2017

They are good customers, too. Realizing my purchase was small, I commented, “Maybe next time I’ll see a sport coat or suit I like.” The salesperson smiled and said, “If I had 500 customers just like you, I’d be the happiest salesperson in the store.” For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Sports 51

Sports Customer Service Training Customers Connections 51

ViiBE Blog

APRIL 8, 2021

You can use this powerful tool to train employees using customer service training videos or examples archived from past customer interactions. Sports retailer Decathlon was able to increase its first call resolution (FCR) rate by six times by empowering its support agents with ViiBE.

Call Center Experience 52

Call Center Experience Call Center Average Handle Time Virtual Call Center 52

Customers That Stick

JANUARY 22, 2015

Customization information can be as simple as your customer’s birthday or the number of people in their household — or it can be as unique as an athletic shoe store asking a customers’ favorite sports team. This “extra” information will help you know your customers in a more personal way.

Customer Service Training 60

Customer Service Training Training Tips Sports 60

ShepHyken

MARCH 21, 2018

Although your problems may not include a minor injury at a sporting event, it goes to show that every crisis is an opportunity. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

How To 50

How To Sports Customer Service Training System 50

Comm100

NOVEMBER 3, 2017

Service First. Without proper customer service training, you might as well not even put your social media personnel online. Try out some customer service training ideas and activities to make sure your team knows how to keep your customers happy. Know When to Make a Switch.

Social Media 112

Social Media Course Training Marketing 112

CSM Magazine

JANUARY 29, 2018

How can I get my staff to really care about unhappy customers? Check if they volunteered or played on sports teams; indicating they’ve learned to work with others, and it isn’t always about them. Then provide them with proper customer communication training.

Tips 40

Tips Sports Social Media Training 40

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? Why was it that customers in different regions reacted differently to how I answered the phone?

Training 151

Training Customer Service How To Employee Engagement 151

Service Untitled

OCTOBER 19, 2011

It seems so since Disneyland in Anaheim will be the setting for some intense customer service training with the purpose aimed at making a car salesman into Prince Charming. The customer couldn’t concentrate because she was so distracted by what looked so very painful and offensive. Time for a change?

Sports 62

Sports Customer Service Training Training Customers 62

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

ShepHyken

MARCH 31, 2018

Regardless of the reason, responding the right way can springboard your customer service reputation. My friend and colleague, Jay Baer says, “Social media turns customer service into a spectator sport.” When your customer makes a “public complaint,” the world is watching to see how you respond.

Social Media 86

Social Media Self Service Customer Service Marketing 86

ShepHyken

OCTOBER 31, 2018

I recently read a quote by another legend, this time in the sports world. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Sports 111

Sports Customer Service Training Examples Training 111

ShepHyken

AUGUST 29, 2016

Entrepreneur) Kuiu sells high-end apparel and equipment designed for fit hunters who are serious about their sport. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day by Lydia Belanger.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

Comm100

MAY 1, 2018

Consider inviting your employees out to a bar, restaurant, sporting event, or another less-formal setting to foster more intimate intergenerational connections. For more information on team building, check out our blog post, 20 Customer Service Training Ideas and Activities for Busy Teams. Focus on similarities.

Management 103

Management How To Groups Financial 103