Michel Falcon Experience

JANUARY 16, 2020

I’ve leveraged customer experience strategies within my career for more than ten years now. I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. that’s having a customer experience strategy!

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Customer Journeys Strategy Customer Experience How To 88

ShepHyken

JANUARY 25, 2023

I’ll describe it in the form of a question: Do you create an experience that is so good your customers want to remember it with a photograph? Create an experience that customers want to remember and share. I call this creating the Selfie Experience. Here’s an interesting concept. But it’s not about an event.

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Sports Social Media Customer Service Training Video 76

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. Here are my top five picks from last week.

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Customer Service Sports Tips Customer Service Training 65

ShepHyken

MARCH 28, 2023

The point is most customers don’t care as much about the details of the journey as they care about the destination. Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Follow on Twitter: @Hyken

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Transportation Sports Customer Service Training Customers 65

ShepHyken

SEPTEMBER 22, 2021

Culture is one of the most important parts of customer service and customer experience. I’ve written numerous articles about this and have included a chapter on this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , which by the way, is finally out. So there you have it.

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Culture Customer Centricity Sports Customer Service Training 110

ShepHyken

AUGUST 14, 2019

Louis Cardinals are known throughout the sports world as being some of the best fans in all of baseball. What fans of any sport celebrate the opposition scoring against them in that way?! For instance, if the wrong person is in a customer-facing position and they don’t properly manage a customer’s experience, it could create problems.

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Sports Effort Score Customer Focused Customer Service Training 128

ShepHyken

JANUARY 14, 2019

Each week I read a number of customer service and customer experience articles from various resources. Ten top tips for building a customer-driven company in 2019 by cp2experience. My Comment: Here’s a list of ten strong tips to help you and your organization become more customer focused.

Customer Journeys 95

Customer Journeys Customer Service Sports eBook 95

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Why AI Customer Journeys Need More Friction by Renée Richardson Gosline.

Customer Service 68

Customer Service Sports Customer Journeys Government 68

ShepHyken

AUGUST 2, 2017

Customer Service is the same. All customers are good customers. Every business has customers – or should I call them former customers – that companies choose not to do business with. So, as I was saying, all customers are good customers. Yet, some customers are better than others.

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Sports Customer Service Training Customers Connections 158

Vonage

MARCH 14, 2017

Many organizations use this phrase to describe and promote their service. But how many have really earned the right to claim customer service excellence? If you give good service, that’s not legendary. But if you provide service unsurpassed in your field, that can be legendary service. Chatting with the L.L.

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Customer Service Sports Social Media Culture 136

ShepHyken

MAY 30, 2018

A grocer may sell food, but what the customer may want is the family dinner. Once you understand the “why” behind what you sell, you’ll start to be able to solve your customers’ problems. Why does a person want a fancy red sports car? It might be congruent with the customer’s lively personality.

Transportation 95

Transportation Conference Sports Customer Service Training 95

ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

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Call Center Experience Call Center Average Handle Time Virtual Call Center 52

Customers That Stick

JANUARY 22, 2015

And the benefits of it to companies and customers is, well… big. And while Big Data is becoming more accessible to small to medium-sized businesses (SMBs), the basics of customer information — small data, if you will — is still where customer and experience meet for most organizations.

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Customer Service Training Training Tips Fashion 60

ShepHyken

AUGUST 2, 2017

Customer Service is the same. All customers are good customers. Every business has customers – or should I call them former customers – that companies choose not to do business with. So, as I was saying, all customers are good customers. Yet, some customers are better than others.

Sports 52

Sports Customer Service Training Customers Connections 52

ShepHyken

MARCH 21, 2018

During the presentation, I asked if anyone would share an example of turning a Moment of Misery into a Moment of Magic ® ; in other words, turning a complaint or problem into a positive experience. Although your problems may not include a minor injury at a sporting event, it goes to show that every crisis is an opportunity.

How To 52

How To Sports Customer Service Training System 52

Comm100

NOVEMBER 3, 2017

The truth is that you can’t successfully apply a blanket social media training approach to everyone who will be participating in your social media strategy – the ideal team is going to have participants from many departments involved, fulfilling different functions. Training should also cover social media best and worst practices.

Social Media 115

Social Media Course Training Marketing 115

CSM Magazine

JANUARY 29, 2018

Dealing with upset customers is like feeding bears. Based on my experience of with dealing with stressed customers I’ve put together this list of six frequently asked questions about how to deal with internet trolls and regain lost trust with upset customers. What’s the fastest way to get an angry customer to calm down?

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Tips Sports Social Media Training 40

Service Untitled

OCTOBER 19, 2011

As is the progressive California mindset, Chevrolet production will have to develop smaller and more fuel-efficient models to compete with the imports, make Chevrolet dealerships more physically attractive, and amp up customer service. Would the Little Mermaid ever sport a lip piercing? Time for a change? photo credit: Hertj94.

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Sports Customer Service Training Training Customers 62

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

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Social Media Self Service Customer Service Marketing 87

Michel Falcon Experience

JANUARY 10, 2019

There are many customer service skills that employees must possess to contribute to the success of a company. It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right?

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Training Customer Service How To Employee Engagement 151

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. Entrepreneur) Kuiu sells high-end apparel and equipment designed for fit hunters who are serious about their sport.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

Comm100

MAY 1, 2018

And managing these teams can be a very rewarding experience. The importance of intergenerational understanding isn’t limited to tailoring the workplace experience to different age groups. Discrimination in the office makes for an unpleasant experience for everybody. Alleviate Intergenerational Friction and Conflict.

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Management How To Groups Financial 104