ShepHyken

AUGUST 2, 2017

Again, same with customers. Loyal customers tend to be more connected emotionally. Many things connect customers to a company beyond product and price. At the other end, you have your customers who may not see you very often or spend much money with you. They are good customers, too.

Sports 51

Sports Customer Service Training Customers Connections 51

ViiBE Blog

APRIL 8, 2021

You can use this powerful tool to train employees using customer service training videos or examples archived from past customer interactions. ViiBE’s expertise call routing management reduces call times and speeds up issue resolution by connecting callers to experts more quickly. Conclusion.

Call Center Experience 52

Call Center Experience Call Center Average Handle Time Virtual Call Center 52

ShepHyken

MARCH 21, 2018

The very next day I spoke at Peabody Opera House , which is the theatre connected to the arena where the Blues played the night before. Although your problems may not include a minor injury at a sporting event, it goes to show that every crisis is an opportunity. Five of the audience members were employees from the St.

How To 51

How To Sports Customer Service Training System 51

Comm100

NOVEMBER 3, 2017

Service First. Without proper customer service training, you might as well not even put your social media personnel online. Try out some customer service training ideas and activities to make sure your team knows how to keep your customers happy. It involves making a customer feel valued.

Social Media 115

Social Media Course Training Marketing 115

ShepHyken

MARCH 31, 2018

Regardless of the reason, responding the right way can springboard your customer service reputation. My friend and colleague, Jay Baer says, “Social media turns customer service into a spectator sport.” When your customer makes a “public complaint,” the world is watching to see how you respond.

Social Media 87

Social Media Self Service Customer Service Marketing 87

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? Why was it that customers in different regions reacted differently to how I answered the phone?

Training 151

Training Customer Service How To Employee Engagement 151

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

ShepHyken

AUGUST 29, 2016

If you’re looking to improve service delivery and stand out from the competition, below are five areas where contact center communications solutions can help. My Comment: Customers want an easy and frictionless experience, especially when they have to connect with a company’s call or support center. Follow on Twitter: @Hyken .

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

Comm100

MAY 1, 2018

While Millennials watched the rise of the internet, most members of Generation Z have been connected their whole lives, making them even more technologically savvy than their predecessors. For more information on team building, check out our blog post, 20 Customer Service Training Ideas and Activities for Busy Teams.

Management 104

Management How To Groups Financial 104