ShepHyken

AUGUST 29, 2023

I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time. And guess what happens when they practice helpful behavior versus typical sales behavior? They make the sale. Another example of this “helpful” level of service happened at B&H Photo.

Customer Service Training 124

Customer Service Training Sales Examples Customers 124

ShepHyken

MAY 16, 2023

The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. This can include follow-up from the salesperson, dealing with customer service for a problem, or any interaction you have with the company or brand after the sale is made.

Customer Service 121

Customer Service Advertising Customer Service Training Sales 121

ShepHyken

APRIL 28, 2024

5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. Nurturing customer confidence is an important part of your retention strategy. Connect with Shep on LinkedIn.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

ShepHyken

MARCH 31, 2024

My Comment: Influencer Marketing is part of the customer experience. A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 83

Customer Service Government B2B B2C 83

ShepHyken

APRIL 25, 2023

One day he asked a Frito-Lay salesperson if he could spend a day and learn about the sales process. Montanez became an executive and worked his way up to VP of multicultural sales for PepsiCo America, the holding company for Frito-Lay. The C orporate Fairytale The CEO smiled at Montañez and said, “Put the mop away.

Insurance 104

Insurance Customer Service Training Meeting Leadership 104

ShepHyken

APRIL 1, 2024

My Comment: Influencer Marketing is part of the customer experience. A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 78

Customer Service Government B2B B2C 78

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Used the right way, it may even help you create more tailored and personalized customer experiences! Does no one want to see change?

Customer Service 60

Customer Service Loyalty Programs Loyalty Customer Service Training 60

ShepHyken

AUGUST 22, 2023

For example, if you’ve ever talked to a customer service agent who uses your name repeatedly to the point that it seems disingenuous, the effort to personalize fails. Another example came in the form of an email I recently received from a sales rep. This isn’t a traditional sales pitch. Connect with Shep on LinkedIn.

Customer Service Training 62

Customer Service Training Customer Service Connections Sales 62

ShepHyken

APRIL 14, 2024

Acquiring new customers can be difficult, and so gaining a loyal customer who happily returns to purchase your product or service again and again not only saves the company time and resources but ensures they have steady sales for a long time to come. Connect with Shep on LinkedIn.

Net Promoter Score 73

Net Promoter Score Loyalty Programs Customer Service Ecommerce 73

ShepHyken

FEBRUARY 4, 2024

Bad Customer Service Puts $3.7 Trillion in Sales Annually at Risk by Bruce Gil (Quartz) Bad customer experiences could cost organizations around the world $3.7 In short, if you provide bad service, be prepared to lose sales/money. Here are my top five picks from last week. My Comment: Read the title again!

Customer Service 62

Customer Service B2B Loyalty B2C 62

Comm100

DECEMBER 19, 2017

These enlightened customers demand a certain quality of interaction and service from your company. Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

ShepHyken

JUNE 6, 2023

It might lead to business or sales, but if not, that’s okay too! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. I like the idea of free and encourage you to embrace it – give it a try. Connect with Shep on LinkedIn.

Video 87

Video Advertising Customer Service Training Consumers 87

ShepHyken

JANUARY 22, 2020

I’ve learned a lot over the years by attending his workshops and coaching sessions. What type gets more sales? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service Training 143

Customer Service Training Training Customer Service Sales 143

Michel Falcon Experience

JANUARY 16, 2020

And/or you can host a sales contest within your sales team to increase top-line revenue. that’s having a customer experience strategy! Do you have plans to host a customer journey mapping workshop this year? Is it taking your customers too long to get in touch with your company which negatively impacts sales?

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ShepHyken

SEPTEMBER 7, 2022

In our customer service workshops , we do an exercise in which we ask participants what their favorite companies are to do business with and why. When a customer places an order, he or she is immediately notified by email. For questions, please contact me at extension 114 or call our customer service team at 800-820-4722.”

Communication 73

Communication How To B2C Exercises 73

ShepHyken

JANUARY 14, 2024

By creating better experiences and providing better service—and here are some ways to do it. My Comment: This article starts with findings from 300 retail sales associates interviewed for the Voice of Retail Sales Associate report. In short, customers are more demanding than over the past year.

Customer Service 58

Customer Service Retail Consumers Metrics 58

ShepHyken

JANUARY 14, 2024

By creating better experiences and providing better service—and here are some ways to do it. My Comment: This article starts with findings from 300 retail sales associates interviewed for the Voice of Retail Sales Associate report. In short, customers are more demanding than over the past year.

Customer Service 56

Customer Service Retail Consumers Metrics 56

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? My Comment: Selling to the uber-wealthy is different than the typical customer.

Self Service 67

Self Service Customer Service Social Media Ecommerce 67

ShepHyken

SEPTEMBER 10, 2023

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. The human element is a huge part of customer happiness. So how can you become dedicated to customer happiness and watch your sales take off?

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

ShepHyken

OCTOBER 23, 2023

When customers know you care, you create an emotional connection that fosters trust and loyalty. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. My Comment: Almost any business can benefit from reviews. Of course, we would love all reviews to be positive.

Customer Service 64

Customer Service Contact Center Loyalty Tips 64

ShepHyken

NOVEMBER 27, 2023

20+ Customer Experience Statistics for 2023 by Fernanda Alvarez Pineiro (Startups.co.uk) First impressions go a long way and that is certainly true when it comes to customers piecing together their opinion of your business. As a business, you should be thinking about ways to improve the customer experience to stay competitive.

Customer Service 69

Customer Service Net Promoter Score Tips Brands 69

ShepHyken

OCTOBER 1, 2023

How to improve Customer Loyalty and win over shoppers by Patrick Overall (The Retail Bulletin) We know it might seem a bit too early to be thinking about it, but, Black Friday, Cyber Monday, and the holiday season is just around the corner. My Comment: What I’m about to write may lead you to believe I don’t like this article.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

ShepHyken

SEPTEMBER 24, 2023

Customers, patients, clients, tenants, guests, or whatever you may call the person buying your services and products have been frustrated during these tough times. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 70

Customer Service Customer Service Representative Customer Satisfaction Customer Service Training 70

ShepHyken

AUGUST 6, 2023

Ways to Maximize Customer Happiness & Satisfaction by AppleMagazine (AppleMagazine) Making your customers happy should be your business’s number one priority. Happy and satisfied customers mean that you can maintain regular sales and profit, which can help you maintain success. Connect with Shep on LinkedIn.

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

MAY 28, 2023

Here is a compilation of 17 experts from the Fast Company Executive Board who share their thoughts on understanding consumer behaviors to create a better experience and increase sales. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 65

Customer Service Hospitality Customer Centricity B2C 65

Comm100

NOVEMBER 30, 2017

So if you haven’t yet thought about giving your agents more than just straightforward systems training, here are five things to consider when giving effective chat support training to your team. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Let us know your comments.

Training 102

Training Customer Service eBook Tips 102

Comm100

NOVEMBER 3, 2017

For example, Marketing could be trained on the best practices for developing social media campaigns and engaging audiences through social media, while Human Resources could be trained on how to use social media platforms to attract the best prospective candidates to work for the company. Service First. Conclusion.

Social Media 112

Social Media Course Training Marketing 112

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. For example, if you are doing a site-wide sale on jeans, why not offer an additional discount to reward loyalty members?

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

JULY 24, 2023

Why B2B Companies Must Shift Their Focus From Sales To Customers by Dan Gingiss (Dan Gingiss) All too often, B2B sales overshadow every other business metric – including the retention of existing customers. My Comment: Is B2B customer service really that different from B2C customer service?

Customer Service 12

Customer Service Effort Score Retail B2B 12

ShepHyken

APRIL 24, 2023

Recent breakthroughs in artificial intelligence have dazzled C-suite executives seeking to personalize marketing, juice sales, anticipate customer needs and identify unseen risks. My Comment: I’m going to veer off the typical customer service and CX articles for this one. It has also sparked anxiety.

Customer Service 13

Customer Service Loyalty Programs Tips Loyalty 13

ShepHyken

AUGUST 21, 2023

Today’s customers want quick answers, personalized experiences, and zero redundant conversations. With today’s powerful marketing and sales platforms at our fingertips, there’s no excuse for falling short. It’s not just about making a sale. It’s about building trust and turning customers into lifelong fans.

Hospitality 12

Hospitality Customer Service B2B B2C 12

Myra Golden

SEPTEMBER 2, 2015

Becoming a Customer Service Rockstar – How to standout and move ahead . Based on Myra’s critically acclaimed “Beyond WOW” workshop, this webinar delivers 20 concrete ways for your employees to make emotional connections with your customers. September 17, 2015 1pm – 2pm ET. A $299 Value! A $299 Value!

Customer Service 40

Customer Service How To Training Tips 40

ShepHyken

JUNE 5, 2023

But when reducing overall costs, executives believe customer support just gets a trim — a little off the top — and as a result, won’t suffer any serious consequences. To them, it’s nothing sales can’t smooth over with a steak dinner and a $300 bottle of wine. Connect with Shep on LinkedIn.

Customer Service 15

Customer Service Retail Touchpoint Comparison 15

ShepHyken

OCTOBER 16, 2023

What Is Good Customer Service: A Detailed Guide by Salesforce Staff (Salesforce) Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Self Service Customer Centricity Culture 12

ShepHyken

MAY 8, 2023

Anytime you can create an accurate, personalized experience, whether it’s fueled by AI or any other way you track a customer’s history (purchase and behaviors), you are deepening the relationship and, as the title of this article suggests, transforming the customer experience. Connect with Shep on LinkedIn.

Customer Service 13

Customer Service Loyalty Programs Loyalty Tips 13

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130