One Millimeter Mindset

APRIL 20, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Planning your next team, corporate or association meeting?

Company 79

Company Leadership Consulting Innovation 79

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention.

Innovation 115

Innovation Leadership Meeting Groups 115

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. One Millimeter Mindset.

Leadership 89

Leadership Course Meeting Communication 89

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Do you know who they are? And then, do you know what to do next?

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

JANUARY 26, 2021

Making a few, one millimeter mindset changes can liberate you from habits and mindset which confine rather than expand your cross-functional leadership trajectory. Engage me to present a One Millimeter Mindset program! Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time.

Meeting 84

Meeting Leadership Innovation Consulting 84

One Millimeter Mindset

MARCH 23, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Searching for a one-on-one coach and catalyst to get you unstuck?

Leadership 76

Leadership Consulting Innovation Communication 76

One Millimeter Mindset

JANUARY 14, 2021

Engage me to present a One Millimeter Mindset program! Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time. Let’s take these next steps forward, together. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me here.

Innovation 91

Innovation Management Leadership Meeting 91

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

DECEMBER 15, 2020

Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention. Planning your next team, corporate or association meeting? Searching for a one-on-one catalyst to get you unstuck? Delivered virtually or in-person. Contact me here.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. Otherwise, you remain stuck in the past, instead of fully present in today, tomorrow and the future.

Leadership 70

Leadership Conference Innovation Culture 70

One Millimeter Mindset

FEBRUARY 23, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Planning your next team, corporate or association meeting?

Leadership 79

Leadership Innovation Consulting Course 79

One Millimeter Mindset

FEBRUARY 13, 2019

How can chapters continuously attract the right pro-bono leadership committed to developing a relevant mix of programming and benefits to keep members excited about and committed to attending monthly chapter meetings? Is chapter leadership actively engaged in making each member welcome throughout each meeting?

Leadership 63

Leadership Guidelines Meeting Engagement 63

Gainsight

JUNE 2, 2022

One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. We are about product-led growth.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

One Millimeter Mindset

DECEMBER 17, 2020

Engage me to present a One Millimeter Mindset program! Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. Planning your next team, corporate or association meeting? Searching for a one-on-one catalyst to get you unstuck?

Innovation 98

Innovation Leadership Industry Tools 98

One Millimeter Mindset

JANUARY 12, 2021

Engage me to present a One Millimeter Mindset program! Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time. Get to where you need to go, together, one millimeter at a time. To learn more, read on. Planning your next team, corporate or association meeting? Contact me here.

Innovation 84

Innovation Culture Leadership Meeting 84

ChurnZero

DECEMBER 20, 2019

Vanessa Hannay , Director of Customer Success, Muck Rack . C S starts with investing in leadership defined as such to embed the success mentality into the cultural fabric of the company. Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . CS gets a direct line to the C-Suite. .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SurveySparrow

FEBRUARY 5, 2021

To our surprise, over 85% gave “customer retention” as their answer. Yes, they all stated the pandemic disrupted their customer network and retaining them became an enormous problem. And in between all that, businesses started losing customers, that too the loyal ones. Customer Retention Tip: Do Whatever It Takes!

Customer Retention 52

Customer Retention How To Social Media Customers 52

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Clare: She’s a digital nomad, keynote speaker, Founder of CMXperience , and shares her personal thoughts and experiences on The CX Nomad. Rachel English. . “I learn a customer’s goals and what motivates them – why do they want implement a Voice of Customer Program? Melinda Gonzalez. To reduce churn?

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

One Millimeter Mindset

MAY 26, 2020

Recalling the sentiments of holidays past, present and future-forward. And your adrenaline-driven rush during March only represents the front end of the pandemic bell curve. Not the entire cycle. And, Memorial Day comes and goes. So, you wonder what July Fourth will look like, for starters.

Exercises 114

Exercises Communication Measurement Tools 114

One Millimeter Mindset

JUNE 11, 2020

Or, take small, one millimeter steps beyond professional complacency to build trust and lead to retain employees and clients. Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. Otherwise, watch out for those lighthouses… . Delivered virtually or in-person. Contact me here.

Course 89

Course Industry Communication Tools 89

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

One Millimeter Mindset

APRIL 24, 2019

Your company story is compelling, at least to the leadership team. However, are your employees as invested in this story as you are? Or, you are part of the leadership team for a small business. Rich company lore often tells multiple stories, depending on where employees sit within the organization. Contact me here.

Company 76

Company Leadership Employee Experience Communication 76

Experience Investigators by 360Connext

AUGUST 17, 2021

Cross-functional leadership is a key factor in leading any customer experience program. CX meetings require thinking about the past, present, and future of the customer experience program. What’s new: What is customer feedback telling us? Set Priorities by looking back, checking in, and forecasting.

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

SurveySensum

JULY 14, 2020

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CX Journey

OCTOBER 3, 2017

Rowling As you begin your journey, it's going to be important to tell a story about the company, its employees, and its customers: past, present, and future. Paint a picture that connects the employees to yours customers and, ultimately, to a profitable, solvent organization. Once upon a time. But, one day.

Chief Customer Officer 126

Chief Customer Officer Transportation Culture Leadership 126

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Otherwise, employee and customer experiences and outcomes fall short of fueling success and retention.

Culture 63

Culture Leadership Employee Experience Resources 63

One Millimeter Mindset

JANUARY 23, 2019

After all, employees who set their sights on a different horizon than your organization’s or association’s are not able-bodied sailors. As a result, they negatively impact not only customer experience, but an all-hands-on-deck customer retention strategy, as well. How do you identify employees at-risk for flight?

Strategy 61

Strategy Customer Experience Customer Retention Policies 61

ClearAction

AUGUST 6, 2019

Thoughtful planning can spell the difference between limited value and transformational value from customer journey mapping. Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

One Millimeter Mindset

MARCH 4, 2019

Our professional spiel creates stakeholder and customer experiences. Now, most of us have heard newbies (including ourselves) slinging professional lingo around in presentations. Then, again, most of us have heard seasoned professionals (perhaps even ourselves), slinging around professional lingo during presentations.

Exercises 70

Exercises Communication Industry Innovation 70

RapportBoost

DECEMBER 10, 2018

So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? There are many channels and customers often have strong preferences. Tony I would like to start this off by passing it up to you.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

One Millimeter Mindset

SEPTEMBER 8, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Rather than discovering and owning the value of who you really are. Because of what you do for people and with people, together. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me here.

Meeting 82

Meeting Communication Tools Innovation 82

One Millimeter Mindset

APRIL 3, 2019

But also to drive internal stakeholder success and customer retention. Not like the volume of water contained in how your clients would describe your customer experience glass. The type of inclusion responsible for filling up not only the customer experience glass. But also the employee experience glass.

Customer Experience 12

Customer Experience Customer Retention Consulting Employee Experience 12

Bold360

DECEMBER 1, 2016

Matthew Mercuri is an SEO and SEM Specialist with 10 years of experience in Digital Marketing. Under his leadership at Dupray , he has managed to expand the brand to 6 countries and to increase website traffic by over 5000%. CRMs are under-utilized for customer retention. Matthew Mercuri. Dupraysteam.

Software 40

Software Customer Experience Company CRM 40