3 Areas of Customer Experience Where Human Expertise Is Absolutely Vital
InMoment XI
SEPTEMBER 28, 2022
3 Areas Where Human Expertise Makes a Valuable Contribution to Customer Experience. Qualitative Research Customer Journey Mapping Ideation to Improve the Customer Experience. Only in live, qualitative research can you fully leverage the “5 Why’s” technique to drill down to the root cause of a customer’s behavior.
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