ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What’s more, nowadays more than 65% of companies compete solely on the basis of how well they manage customer experience itself. ViiBE Blog. Natalia Barszcz.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

John Paul

OCTOBER 22, 2018

Today, the automotive industry represents a major part of the Group’s sales, and is the second formal sector for John Paul, after banking & insurance. For 10 years, John Paul has been supporting large brands in the automotive sector with different tailor-made loyalty solutions and continues to develop its expertise in this area.

Self Service 40

Self Service Automotive Transportation Travel 40

PK

APRIL 16, 2018

Lenati’s strategy and customer insights experience pairs with ProKarma’s expertise in technology and digital engineering. BEAVERTON, OR and SEATTLE, WA (April 16, 2018) — ProKarma, a global IT solutions company, today announced a definitive merger agreement with Lenati, a Seattle-based customer experience strategy consultancy.

Company 40

Company Telecommunications Competitive Advantage Transportation 40

Think Customers

NOVEMBER 4, 2019

The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars. auto sales are expected to be about 16.9

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Thematic

JULY 30, 2018

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Greyhound is the well-known bus transportation network, with services across the United States, Canada and Mexico. . 3 major challenges Greyhound faced.

Analytics 90

Analytics Effort Score Net Promoter Score Analysis 90

Eptica

APRIL 18, 2018

The intensity of competition makes it essential for brands to focus more on this part of their business if they want to retain their reputation and drive greater sales. You might also be interested in these posts: Why brands need to capture deeper customer insight from unstructured data. Share this page on: Tweet.

Travel 49

Travel Brands Airlines Customer Experience 49

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

COPC

MARCH 23, 2020

Managers of Work-At-Home agents need the analytics and customer insights that a great knowledge management system provides.”. Work-At-Home not only removes the cost of the physical contact centre, but Work-At-Home also reduces transportation costs that are typically borne by companies. At COPC Inc.

How To 52

How To Policies Consulting Government 52

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Guneet Singh. Melinda Gonzalez.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Martin Hill-Wilson

SEPTEMBER 22, 2016

Even though John Lewis is recognised for their online successes, they still keep their eyes focussed on what matters to their customers. For instance, online sales grew by 17% in their latest financial year, with m-commerce up by 34%. However they also spotted that their online sales go up in areas where they open a new shop.

Omni-Channel 40

Omni-Channel Self Service How To Multi-Channel 40

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Gainsight

JANUARY 27, 2021

I spend hours in Gainsight every week gathering customer insight to understand where I should prioritise my time and actions. I work closely with the COM team, and using Gainsight allows us to manage accounts and drive success for our customers together cross-functionally. Customer Success is a company-wide commitment.

Meeting 52

Meeting Management Transportation Customer Success 52

Currency Alliance

DECEMBER 19, 2022

In loyalty, this can be especially powerful in using distressed inventory to create greater customer value for members, in adjusting margins based on demand, or proactively managing program liability. This will allow brands to build greater affinity by anticipating customer objectives and being present when the customer needs your help.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

MAY 9, 2019

Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. Independent of market positioning, unique customer insight will become the primary competitive advantage. In fact, many airlines make more money from their loyalty programs than they do from ticket sales.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

Currency Alliance

MARCH 20, 2020

share customer insight among partners, so you know how to maximize lifetime value for each customer, and can create more personalized engagement. What is important is how much of the investment is delivered to customers in the form of tangible value. On average, most brands that operate a loyalty program spend about 2.5%

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Currency Alliance

FEBRUARY 26, 2019

Profit is derived from engagement that links directly to incremental sales. To build real equity in the relationships with customers, your program needs to be relevant to customers across all their touchpoints with the brand. And, your brand needs to be present in marketplaces beyond those sales environments controlled by you.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 17, 2020

putting the customer at the center of your business model. Layering customer-centricity on top implies a single view of the customer – augmented with data from outside your business, and having the tools to make customer insight actionable. The implications of digital transformation include.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Thematic

NOVEMBER 13, 2018

If they care this much about their customers you better also, if you want to stand a chance in today’s competitive market. Now we’ll talk about how you can actually capture those customer insights and respond to them in a way that works for you. Requires critical thinking to turn insightful findings into actions.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101