Customer Base Customer Insights Sales Transportation 
Gainsight
MAY 13, 2021
Businesses are recognizing the need for a purpose-built platform to help them more effectively retain and grow their customer base. “CSM [customer success management] is a fundamental shift in approach,” the Gartner report stated, “not simply a rebranding of existing post-sales services or account management.
Kustomer
NOVEMBER 4, 2020
It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.
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ViiBE Blog
AUGUST 17, 2021
What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Why track customer experience analytics? ViiBE Blog. Natalia Barszcz. August 17, 2021. Share this article. Share on facebook. Share on twitter. Share on linkedin.
Kustomer
NOVEMBER 4, 2020
It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.
Gainsight
JANUARY 27, 2021
I’m the Customer Account Manager for Gainsight EMEA’s customer base, working from our London office with our small but growing and vibrant team. It’s one of the most widely debated and discussed topics amongst our customers and the industry. I drive successful renewals and encourage customer growth and expansion.
Currency Alliance
DECEMBER 19, 2022
In loyalty, this can be especially powerful in using distressed inventory to create greater customer value for members, in adjusting margins based on demand, or proactively managing program liability. The key is enabling customers to redeem points with a much higher perceived value than the actual cost of delivery.
Currency Alliance
FEBRUARY 26, 2019
Profit is derived from engagement that links directly to incremental sales. To build real equity in the relationships with customers, your program needs to be relevant to customers across all their touchpoints with the brand. And, your brand needs to be present in marketplaces beyond those sales environments controlled by you.
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