ShepHyken

AUGUST 2, 2017

Customer Service is the same. All customers are good customers. Every business has customers – or should I call them former customers – that companies choose not to do business with. So, as I was saying, all customers are good customers. Yet, some customers are better than others.

Sports 52

Sports Customer Service Training Customers Connections 52

ShepHyken

MARCH 21, 2018

The very next day I spoke at Peabody Opera House , which is the theatre connected to the arena where the Blues played the night before. During the presentation, I asked if anyone would share an example of turning a Moment of Misery into a Moment of Magic ® ; in other words, turning a complaint or problem into a positive experience.

How To 52

How To Sports Customer Service Training System 52

Comm100

NOVEMBER 3, 2017

The truth is that you can’t successfully apply a blanket social media training approach to everyone who will be participating in your social media strategy – the ideal team is going to have participants from many departments involved, fulfilling different functions. Training should also cover social media best and worst practices.

Social Media 117

Social Media Course Training Marketing 117

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

Social Media 87

Social Media Self Service Customer Service Marketing 87

Michel Falcon Experience

JANUARY 10, 2019

There are many customer service skills that employees must possess to contribute to the success of a company. It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right?

Training 151

Training Customer Service How To Employee Engagement 151

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. Entrepreneur) Kuiu sells high-end apparel and equipment designed for fit hunters who are serious about their sport.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

Comm100

MAY 1, 2018

And managing these teams can be a very rewarding experience. The importance of intergenerational understanding isn’t limited to tailoring the workplace experience to different age groups. Discrimination in the office makes for an unpleasant experience for everybody. Alleviate Intergenerational Friction and Conflict.

Management 105

Management How To Groups Financial 105