Customer Experience Customer Service Strategies Customer Service Training Sports 
ShepHyken
APRIL 11, 2023
The employees recognized that customer service is a team sport. It’s everyone’s job to make sure the customers leave happy. Unfortunately, I’ve also witnessed the opposite at a restaurant. The second is to take care of the customer. I liked what I was seeing. Follow on Twitter: @Hyken
ShepHyken
MARCH 26, 2024
Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., They made your experience enjoyable and easy. Isn’t that what the best people do?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
APRIL 30, 2024
I quoted several people from sports, entertainment and business. When I’m asked to give a customer experience keynote speech , one of the points I like to make is the importance of simplifying the complicated. And we must do the same in business. Customers don’t want or like complication, confusion, or friction.
ShepHyken
SEPTEMBER 19, 2023
So, what does this have to do with business, specifically customer service and CX? Plenty! In any team sport, the goal is to win. In the customer service world, we should create a “game plan” to deliver an experience that is perfect, never requiring a customer to reach out to us because of problems.
ShepHyken
MAY 24, 2023
No matter how hard you try to please some customers, they aren’t happy. And speaking of reality, no matter how good you are at creating an amazing customer experience, the customer’s perception counts. However, I didn’t have the same experience. Other customers are very nice people just having a bad day.
ShepHyken
JANUARY 25, 2023
I’ll describe it in the form of a question: Do you create an experience that is so good your customers want to remember it with a photograph? Create an experience that customers want to remember and share. I call this creating the Selfie Experience. Here’s an interesting concept. But it’s not about an event.
ShepHyken
MAY 23, 2022
Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. Here are my top five picks from last week.
Expert insights. Personalized for you.
138 
Let's personalize your content