BirdEye

MAY 10, 2021

Delivering world-class experiences on a consistent basis isn’t easy — especially when you’re managing multiple locations. However, businesses that are able to go above and beyond customer expectations see higher loyalty , higher overall star rating, and higher revenue. I know that Rent King does a ton of events.

Customer Journeys 81

Customer Journeys Social Media Retail Loyalty Programs 81

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

ClearAction

MAY 29, 2016

How Marketers Think of Customer Experience. Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. How Marketing Can Excel in Customer Experience Management.

Marketing 97

Marketing Customer Experience Chief Customer Officer Social Media 97

BirdEye

APRIL 20, 2023

You can offer free product samples, exclusive deals, or even points if you’re running a customer loyalty program to get them to refer more people. This is a great way to build a community of loyal customers and increase your customer base. To encourage their participation, you may want to incentivize them.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

SurveySensum

JANUARY 26, 2024

Beyond the Sale: Post-Purchase/Retention Stage The post-purchase or customer retention stage is where businesses can solidify their relationship with customers, transforming one-time buyers into loyal advocates. But these strategies are half-baked with the integration of a robust customer experience management system like SurveySensum.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

BirdEye

MAY 8, 2023

Networking events In-person prospecting still plays a role in lead generation and sales strategies. Start by researching networking events and trade shows you could attend, focusing on those meet-ups that make sense to your business. Don’t forget to follow up with prospects after the event.

Sales 52

Sales Tips Strategy Social Media 52

BirdEye

DECEMBER 8, 2022

You can promote deals, sales, and events and attach links to your content before it disappears forever. Tease sneak peaks to new products and events. How to use them: Announce product launches and events. Sporting events, virtual tours, and podcasts are ideal for streaming live, but the sky’s the limit.

Social Media 98

Social Media Brands Video Entertainment 98

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. Rewards that are interesting for less-frequent customers, as well as to frequent customers, motivate every customer to engage more, and increase the share of wallet that they allocate to your brand.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. Rewards that are interesting for less-frequent customers, as well as to frequent customers, motivate every customer to engage more, and increase the share of wallet that they allocate to your brand.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

ClearAction

MAY 29, 2016

Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas. Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings.

Marketing 48

Marketing Customer Experience Chief Customer Officer Self Service 48

BirdEye

MARCH 24, 2023

Market development strategy focuses on the consumer and their journey right from awareness to loyalty and all the strategies employed to ensure they reach that loyalty stage. Network with the people in your target market to nurture leads and acquire new customers. Build a strong customer referral program.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

NOVEMBER 16, 2023

You can use it to send any seasonal offers, build loyalty programs, follow up on leads, book appointments, send pricing, request reviews, survey responses, referral requests, and more. The post Top 14 proven lawn care marketing ideas to scale your business appeared first on Birdeye Customer Experience Management.

Marketing 62

Marketing Social Media Advertising Chatbots 62

Responsetek

MAY 3, 2018

Omnichannel consistency is worth the effort; it can create a point of differentiation that leads to greater customer loyalty. Fortunately, the same demographic and technology trends pushing your company towards omnichannel can be harnessed to help you unlock which initial steps are the most important to your customers.

Omni-Channel 40

Omni-Channel CEM Loyalty Programs Roadmap 40

BirdEye

NOVEMBER 29, 2023

Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales. Businesses can do this through various channels, including online and offline advertising, social media marketing, public relations, and events. Share customer stories on your website and review sites.

Trends 57

Trends Tips Tools Marketing 57

BirdEye

AUGUST 24, 2023

By tailoring customer marketing messages that resonate with customers’ unique preferences, companies can unlock a powerful avenue for sustainable growth. Read further to know the key customer marketing strategies you need to improve your business’s experience, retention, and loyalty.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

BirdEye

NOVEMBER 10, 2023

But, most customers would not think to refer their friends to your business without a prompt. You must incentivize and run carefully crafted referral and loyalty programs. When you finish a project, engage the customer to understand their experience, gauge their satisfaction levels, and trigger a referral campaign.

Marketing 57

Marketing Strategy Social Media Advertising 57

BirdEye

NOVEMBER 7, 2023

Sales and promotions You can use specific abbreviations to create a sense of urgency or exclusivity during sales events. The post How to boost your business messaging with text abbreviations appeared first on Birdeye Customer Experience Management. Example: Tweet: “Exciting things coming your way. Stay tuned!”

How To 113

How To Social Media Communication ROI 113

BirdEye

APRIL 7, 2023

Event Attendance While digital marketing KPIs are more common and easy to measure, it is important to remember that offline marketing works wonders for a business too. And while measuring the impact of a billboard, in-store promotions, or brochure distribution may be challenging, event marketing is different.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

BirdEye

OCTOBER 27, 2023

Examples that work well include Google Shopping for product listings and Text Ads primarily for customer marketing. What to do: Attract more customers with higher Google Seller Ratings. Events Try attending events to meet people face-to-face and build relationships. Run targeted ad campaigns.

Strategy 57

Strategy Social Media Multi-Channel Advertising 57

BirdEye

DECEMBER 8, 2023

With it, you get: Centralized platform to manage reviews across various online channels Reply and get real-time feedback from customers. Personalize your review replies with AI Monitor reviews on 200+ sites Translate reviews into English and translate your response in your customer’s language. Click on the banner to get started.

Tips 57

Tips Strategy Marketing Social Media 57

BirdEye

MARCH 17, 2023

They develop and execute PR strategies, distribute press releases, coordinate media interviews, build relationships with key stakeholders, monitor online reputation, plan events, and manage social media accounts. Market your services A cohesive and powerful marketing plan helps you attract the right customers and grow your business.

Consulting 98

Consulting Social Media Financial Strategy 98

ClearAction

MAY 28, 2015

That usually requires departments to work together to resolve the root causes of issues — that’s harder and takes longer, but it’s what’s needed to build trust that earns loyalty. Brands will be pushing harder on the customer experience manager to show business results. Comments are Customer Experience Gold.

Company 48

Company Customer Experience Social Media Customer Journeys 48

ClearAction

AUGUST 21, 2016

That usually requires departments to work together to resolve the root causes of issues — that’s harder and takes longer, but it’s what’s needed to build trust that earns loyalty. Brands will be pushing harder on the customer experience manager to show business results. What do you see ahead for 2015?

Brands 54

Brands Customer Experience Social Media Customer Journeys 54

Qualtrics

APRIL 30, 2019

In our latest Customer Experience Visionaries post, Walter Li, Head of Insights at Cathay Pacific , tells us how the airline is creating breakthrough customer experiences to boost customer loyalty and grow its market share. For us, the customer experience is where we’re going to excel.

Feedback 42

Feedback Airlines Loyalty Programs Loyalty 42

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Each of these starting points emphasizes customer-facing roles, reacting to and seeking to shape customers’ actions.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

BirdEye

MAY 25, 2023

SMS use cases SMS is ideal for relaying short messages to your customers. Whether is SMS, MMS, email, or social media, Birdeye’s messaging software can help connect with customers using one inbox. The post SMS vs MMS: Understanding the difference and when to use each appeared first on Birdeye Customer Experience Management.

Video 98

Video Comparison Loyalty Programs Social Media 98