Not Hand Size – Heart Size: The Art of Engagement and Loyalty
Michelli Experience
MARCH 9, 2016
There are few things more important about leadership than developing and growing talent.
Michelli Experience
MARCH 9, 2016
There are few things more important about leadership than developing and growing talent.
Michelli Experience
JUNE 28, 2016
From there, I work with leaders to determine what they want to be known for and what they want to hear their customers say about them. For years companies have been trolling social media to see what customers post about brand experiences. Listening to customer is always a great idea.
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Lumoa
FEBRUARY 9, 2023
It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. This helps to ensure customer satisfaction and builds long-term customer loyalty.
Michelli Experience
MARCH 11, 2016
Media-centric advertisements, immersive SMS and dynamic social media environments are to be expected. Everyday mobile users have come to expect higher forms of engagement, and they’re pushing the smartphone’s technological progress in an interesting direction.
Michelli Experience
NOVEMBER 1, 2016
In his 1943 paper, “A Theory of Human Motivation”, Abraham Maslow foreshadowed a key ingredient to modern customer experience design. In essence, once you are able to meet a customers’ basic or functional need…there are higher needs you can address to drive their loyalty with your brand.
Michelli Experience
MAY 11, 2016
Businesses are held accountable on social media. As such, all of us should be looking for ways to leverage the power of mobile, social, and the internet to gain feedback from our consistuents (our team members and customers). Additionally, we should encourage and engage public discussions of our performance.
Michelli Experience
MARCH 25, 2016
Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation.
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