BirdEye

APRIL 24, 2023

In this blog post, we’ll share everything you need to know about digital marketing, so buckle up and get ready for an exciting journey through the cutting-edge world of customer engagement. Podcast marketing: Includes producing and promoting podcast episodes to share knowledge, entertain, or discuss industry trends.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

OCTOBER 27, 2023

Did you know you can reduce customer acquisition costs (CAC) with business text messaging? Why is customer acquisition important? Customer acquisition is important because your business must increase its customer base and pool of repeat buyers for the following reasons: Easy word-of-mouth marketing to spread the word about your brand.

Strategy 57

Strategy Social Media Multi-Channel Advertising 57

Currency Alliance

OCTOBER 12, 2021

Just like the most frequent customers, engaging the mid-long-tail in your loyalty program will depend on finding complementary brand partners. However, the vast majority of these customers are a more varied subset of your audience, with more varied interests. Untapped insight in your customer base.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

SurveySensum

SEPTEMBER 21, 2023

This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. This symbiotic relationship strengthens customer loyalty and drives business growth.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

CSM Magazine

MAY 19, 2023

Personalization Personalization enhances the customer experience by tailoring products, services, or interactions to each customer’s unique preferences and needs. They help analyze vast amounts of data to generate insights and automate various customer-facing tasks.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Optimove

APRIL 8, 2020

It’s the perfect example of a brand reaching out to their customer base to promote positive social media engagement amid the coronavirus pandemic. 3) Push messages – to customers along the lines of “While the gyms are closed, come see cooking shows for low-calorie recipes! Sports Betting.

Sports 52

Sports Travel Fashion Tips 52

Kustomer

MARCH 23, 2022

To increase the likelihood of people sharing your social media content, it needs to be useful, entertaining or ideally both. The best type of content to maximize reach through social shares will depend on the preferences of your customer base, but it’s also platform-specific.

Brands 98

Brands Social Media Loyalty Omni-Channel 98

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Avaya

FEBRUARY 7, 2017

By extending communications organization-wide, customers can be immediately put in touch with the best resources—billing representative, property manager, housekeeping supervisor, event planner—to meet their exact needs. Invest in a media-agnostic solution: This kind of solution should support multiple customer devices (i.e.,

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

NobelBiz

JULY 31, 2023

Imagine it as a virtual queue at your favorite coffee shop, where each customer patiently waits for their turn to be served. With features such as personalized hold music, informative messages, and updates on queue status, the time customers spend on hold is transformed from a mundane wait to an engaging experience.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Amity

NOVEMBER 11, 2013

The relationship between Disneyland and customers is continuous, dynamic, and always growing. Customers engage with Disneyland because Disneyland engages, surprises, and delights them. Products built for consumption are Hard Offerings and services built for engagement are Soft Offerings. What’s the difference?

Customer relationships 48

Customer relationships Industry Entertainment CRM 48

CustomerSuccessBox

FEBRUARY 28, 2022

An e-commerce company that helps retailers to sell their products in an online store with services that include customer engagement, payment, shipping, and marketing. Customer base growing on and on. Even at $1B, the customer base is growing. Smaller customers are greater than larger ones.

Self Service 52

Self Service Software e-support Customer Retention 52

Experience Matters

APRIL 7, 2015

We brought the industry’s first customer engagement hub to market. The 2014 launch of Horizons Version 18 introduced Confirmit SmartHubTM, the industry’s first customer engagement hub that enables businesses to capture, analyze and respond to customer and market feedback across multiple channels and sources in real-time.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySparrow

JULY 3, 2021

Investing time to create detailed buyer personas and map out your customer journeys will pay off, as customers will feel the personalization. To Do: Segment your customer base and create detailed buyer personas/customer profiles that describe your target audience. Then you’ll truly elevate your CX to great heights.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59

LiveChat

JUNE 8, 2015

So, what do you do to keep your customers engaged over the years ? Truly know your customers and tailor communication. “If If customers are the lifeblood of a business, then the database is its heart. Its goal was to entertain the viewers and provoke a conversation. Maintaining it, that’s a different story.

How To 28

How To Social Media Video Entertainment 28

Currency Alliance

JUNE 19, 2019

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. To see why, visit their website , where you encounter various opportunities to earn points for many forms of non-transactional engagement.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

John Paul

JULY 26, 2018

It means deeper customer engagement through a deeper understanding of the needs and interests of the clients leading to higher levels of satisfaction, and for the brands that leverage concierge as part of their customer loyalty strategy, stronger engagement, and “brand hospitality.”

Technology 45

Technology Hospitality Hotels Loyalty 45

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. Engaging employees.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

SmartKarrot

MAY 31, 2021

Regardless of your product being new, or having too many steps involved, explain your product to your customers becomes too easy with a video. It is a substitute for the long bulky chunks of text and keeps your customer engaged. As much as half of the customer base, 54% of them like to see more videos from their favorite brands.

Video 10

Video Customer Success Social Media Knowledge Base 10

Currency Alliance

FEBRUARY 10, 2020

Musica (entertainment). Even if you think you’ll always be the largest supermarket, a competing loyalty program, which uses coalition loyalty to get the upper hand in capturing customer engagement, could easily shift a lot of customer affinity away from your brand. Town Lodge Hotels. Net Florist. Engen (fuel).

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. based AIM stock listed company.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

AUGUST 13, 2020

A great way to connect with your customers and deliver a stellar customer experience is to produce engaging, entertaining content. Moreover, meaningful content that delivers unique value will resonate with customers and improve your brand reputation. Trust is an essential building block of a healthy customer base.

Multi-Channel 10

Multi-Channel Customer Retention Loyalty Entertainment 10

Currency Alliance

AUGUST 16, 2019

Value, that is, to a minority of highly-frequent, high-spending customers. Today, practically all these higher-spending customers are already enrolled in ‘no-brainer’ loyalty coalitions. To the majority of less-frequent customers, these partnerships are not only impersonal, but many are downright irrelevant. The partner mix.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40

Currency Alliance

FEBRUARY 26, 2019

The reality is that there are a lot of people slapping each other’s backs about incremental gains, while most brands still have less than 1/3 rd of customers active in their loyalty programs. A loyalty program should be relevant to 80% of customers. Many of those experiments fail, but some lead to great customer engagement.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Grade.us

MAY 28, 2019

Kissmetrics decided to pivot, changing from a Web analytics provider to a customer engagement automation, behavioral analytics, and email campaign automation provider. Conferencing tools Email Marketing tools Customer Engagement tools Chatbots and Lead Capture tools Reviews communicate and support your client's business.

Tools 37

Tools Marketing Social Media Advertising 37

Bold360

DECEMBER 1, 2016

Taking a data-driven approach to identify and understand customers before developing a strategy and designing a solution can pay massive dividends to your business and customers. Treat your customers like people, not data. Invest in customer experience software that will build stronger connections with your customer base.

Software 40

Software Customer Experience Company CRM 40