One Millimeter Mindset

JULY 3, 2018

Enjoy these top 5 collaborative workforce innovation and engagement picks from readers. Innovative Collaboration Cultures evolve Customer Experience [link]. Start moving one millimeter forward, towards Collaborative Workplace Innovation and Engagement, today! Professional Intimidation and Us versus Them Mindset [link].

Innovation 44

Innovation Engagement Roadmap Customer Retention 44

Comm100

DECEMBER 19, 2017

Nine out of ten managers confirm that customer experience is a strategic objective for increasing sales and revenue. However, most managers do not ask what the end goal is before engaging in a CX improvement project. Identifying gaps in the customer experience. Conducting internal workshops. Mapping the customer journey.

Strategy 291

Strategy Customer Experience How To Customer Journeys 291

One Millimeter Mindset

MARCH 18, 2019

Also, these professionals perceive their workplace culture and mindset as operationally-oriented and numerically goal-driven. Have I just described your workplace and organizational culture? Let alone experiences leading to customer success and customer retention? Or are you actively engaged? Why is that?

Customer Retention 72

Customer Retention Communication Culture Meeting 72

ShepHyken

AUGUST 6, 2023

Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. Using AI the right way will enhance the relationship versus frustrate the customer.

Customer Service 62

Customer Service Tips e-support B2C 62

One Millimeter Mindset

NOVEMBER 12, 2018

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? Discover how my programs kick start a storytelling culture for your organization or association. Right here, Today.

Customer Retention 75

Customer Retention Culture Consulting Innovation 75

One Millimeter Mindset

AUGUST 1, 2018

Compelling stories become the reasons new hires seek to be engaged within that organizational culture. Developing an innovation collaborative culture fosters a workforce of nascent storytellers. Towards a new way of leveraging collaboration to catalyze professional innovation, workforce engagement and customer retention?

Customer Success 50

Customer Success Customer Experience Customer Retention Exercises 50

One Millimeter Mindset

AUGUST 22, 2018

This week, I am engaged in what I love and what I do best. Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Or that which is culturally ingrained. It is THE thing. . Take the next steps, today!

Exercises 51

Exercises Customer Retention Roadmap Innovation 51

One Millimeter Mindset

NOVEMBER 1, 2018

I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. In order for each employee to discover just what “their” specific customer touchpoint involves, they often must stray beyond the confines of their department. Better yet, ask your current customers.

Customer Retention 73

Customer Retention Exercises Touchpoint Leadership 73

One Millimeter Mindset

MAY 21, 2020

Why continue to reinforce a culture of post-sale client abandonment? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. No more business as usual.

Sales 132

Sales Groups Course Culture 132

Michel Falcon Experience

JANUARY 16, 2020

If you want to earn more customers quickly you could launch a Facebook ad campaign tomorrow, send people to a landing page and begin converting some of them into customers (not as easy as that but fairly close). To create your customer experience strategy you could do a number of things (three of which are listed later in this post).

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

SurveySensum

DECEMBER 4, 2023

That involves: Valuing Customer Input: Everyone in the organization needs to understand the importance of customer feedback at all levels. That involves: Valuing Customer Input: Everyone in the organization needs to understand the importance of customer feedback at all levels. Let’s go!

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Engage me to present a One Millimeter Mindset program! In Chapter 2 of my book, Do YOU Mean Business? we take a deep dive into the root causes of how the word “NO” is wielded by decision makers.

Leadership 81

Leadership Innovation Consulting ROI 81

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Educate and Empower: Empowered customers are loyal customers.

Customer Retention 10

Customer Retention Strategy Loyalty Programs Customer Centricity 10

GlowTouch

AUGUST 20, 2021

The Association made the announcement based on how GlowTouch helped a long-time client increase market share, per-customer revenue, and customer retention rates. An independent assessment of overall provider capabilities focused on its Top Customer References and top area of provided service in Customer Relationship Management.

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Engage me to present a One Millimeter Mindset program! She helps people, teams and organizations make hard calls when designing products, services, careers and cultures. Delivered virtually or in-person. Contact me here.

Innovation 91

Innovation Management Leadership Meeting 91

One Millimeter Mindset

DECEMBER 8, 2020

However, these are not easy conversations to have, especially on teams and in cultures where specific roles are ingrained. Engage me to present a One Millimeter Mindset program! I specialize in professional innovation, cross-functional leadership and client retention. Take these next steps. Delivered virtually or in-person.

Innovation 115

Innovation Leadership Meeting Groups 115

One Millimeter Mindset

DECEMBER 10, 2018

Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. I will be honored to customize my keynotes and workshops to your next event. Enjoy this blog post?

Innovation 65

Innovation Customer Retention Consulting Culture 65

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. John is an “Ex-Disney Guy” and Customer Experience Coach. John Formica Follow @JohnFormica. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. They provide the roadmap for creating a collaboration culture. Why let professional bias and intimidation create a culture of exclusivity, instead of a more inclusive workplace culture? Contact me.

Culture 44

Culture Roadmap Travel Innovation 44

NobelBiz

JUNE 19, 2023

As businesses, we need to harness this culture of immediate responses to elevate customer service levels. Continuous Learning and Adaptation: Real-time management requires supervisors to stay updated with industry trends, customer expectations, and emerging technologies. Open communication fosters acceptance and engagement.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

One Millimeter Mindset

OCTOBER 10, 2018

Also, workplace culture is overpopulated by slackers, order-takers and toxic co-workers, rather than innovators and creatives. Lack of professional opportunities erodes workplace engagement. When we are unengaged and bored, we do not pay attention to details and information critical to serving customers. Take action! Contact me.

B2C 69

B2C Customer Retention Customer Success B2B 69

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. Do Our Professional Labels create Positive Customer Experiences? Learn how to better serve your customers. .

Customer Experience 59

Customer Experience Culture Customers Strategy 59

One Millimeter Mindset

SEPTEMBER 20, 2018

Over time, as business professionals of worth, we realize that their organizational cultures are full of people whose professional capacity is limited. Hire me to speak or conduct a workshop at your next corporate or association event. Over time, their leadership style compromises the growth of their own organizations. Click here.

Strategy 70

Strategy B2C Leadership Customer Retention 70

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Leadership 89

Leadership Course Meeting Communication 89

One Millimeter Mindset

MAY 23, 2019

Then, evaluate the human capital value of creating a storytelling culture on based on professionally diverse and inclusive employee and customer experiences, success and retention. Ponder that potentially everyone in your workforce is stuck in their own toxic professional stories. Contact me here.

Leadership 70

Leadership Conference Innovation Culture 70

One Millimeter Mindset

MARCH 6, 2019

Successful post sale execution experience continuously leverages buyer, seller and other stakeholder engagement. When stakeholders, across all professional disciplines, perceive customer experience as a series of step-wise, linear experiences, things fall through the cracks. So are our post sale execution experiences. . Here’s why.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

Education Services Group

JULY 5, 2022

It seems like a simple idea to hand the customer the microphone (or just call them on the phone) and ask them what they really want. So, why is true Customer Success so difficult to achieve in practice? I was encouraged to learn that in many thriving CS organizations, there is a culture that embraces failure as a learning opportunity.

Conference 52

Conference Customer Success Culture Customer Centricity 52

ShepHyken

MAY 22, 2023

To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. These perceptions are symptoms of culture problems — and in a competitive market, leaders can’t afford to deliver mediocrity to clients.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. Next, do their actions allow them to best serve your customers? Often, employees are unable to have each other’s – and your customers’ – backs. What customer-focused opportunities are overlooked? My book Do YOU Mean Business?

Culture 63

Culture Leadership Employee Experience Resources 63

One Millimeter Mindset

MARCH 27, 2019

When stories engage customers and members, it’s because they hear their own, familiar voices in the story. And, traditionally, marketing, sales and PR focus on justifying, to customers, their investment in your products and services in anticipation of a benefit received from said products and services. Learn more there.

Sales 14

Sales Customer Retention Employee Experience Communication 14

Retently

MARCH 18, 2024

Service survey questions effectively uncover customer expectations, allowing businesses to assess whether they are successfully meeting these benchmarks. Moreover, engaging customers directly for their feedback confirms that their input is valued, which can lead to improved loyalty and higher customer retention rates.

Survey 139

Survey Customer Service Strategy Effort Score 139

One Millimeter Mindset

MARCH 13, 2019

This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Instead of perpetuating cross-cultural team dynamics which result in a stakeholder impasse, instead of buy-in, learn how to tell stories. It does not have to be that way, anymore. is available on Amazon.com.

Customer Retention 12

Customer Retention Culture Employee Experience Strategy 12

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

DECEMBER 10, 2023

10 Questions Every Business Leader Should Ask About Customer Retention by Samuel Wilson (Forbes) Many of you can probably recall an experience of sitting in a big conference room with the quarterly review slides and questioning why growth isn’t higher. In the end, the author wants you to focus on a single goal: happy customers.

Customer Service 61

Customer Service Contact Center Customer Retention Video 61

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

One Millimeter Mindset

MAY 1, 2019

Insourcing company storytelling begins by leveraging a storytelling culture. Consider the value of creating a storytelling culture for your organization. A storytelling culture connects what everyone “does” on behalf of better serving each other, and their customers. Is it time to create storytelling culture?

Company 71

Company Return on Investment Culture Customer Retention 71