Twenty Ways to Delight Your Customers: Transforming Satisfaction into Loyalty
C3Centricity
MAY 12, 2024
Nordstrom sets a high standard in this regard, famously accepting the return of car tyres they never sold to satisfy customer expectations and demonstrate their commitment to service. Another company renowned for its customer service is Zappos , an online retailer. I bet you’ve clicked on many of their suggested titles.
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