NPS, CES, CSAT: Which One is the Best Metric?
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SEPTEMBER 20, 2019
NPS, CES, and CSAT are customer loyalty metrics. They’re used to measure the level of loyalty that a customer has toward your brand. A great customer experience (CX) , of course. . An introduction to NPS, CES, and CSAT . Net Promoter Score (NPS). Such as: ( % Promoters – % Detractors = NPS ).
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